Join LangChain as an Activation Specialist to help customers onboard and activate their use of LangSmith.
Posted by employer 1 day ago
First seen on Joblaze 4 hours ago
Last verified on the company career page 4 hours ago
What you'll build
- Own customer onboarding from kickoff through early activation milestones
- Guide customers through core LangSmith setup and production readiness topics
- Partner with GTM teams, Product, Engineering, and LangChain specialists
- Help customers build their first evaluation workflows
- Route customers to the right resources
Must have
- 2–4 years of experience in a customer-facing role
- Strong desire to work directly with customers
- Excellent organization and follow-through
- Clear, friendly written and verbal communication skills
Nice to have
- Customer onboarding experience at a SaaS company
- Familiarity with enterprise readiness concepts
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows
- Familiarity with analytics, BI tools or SQL
Requirements
- Experience
- 2–4 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
The Activation Specialist at LangChain plays a crucial role in guiding new customers through their initial experience with the LangSmith platform, ensuring they achieve key activation milestones such as admin setup and user onboarding. This position requires a blend of customer-facing skills and technical knowledge, with an emphasis on problem-solving and effective communication. Ideal candidates will have 2-4 years of experience in customer success or a related field, along with a curiosity for technology and AI. The Customer Experience team collaborates closely with various departments to enhance customer onboarding and address any challenges that arise.
Joblaze insights
Quick facts
- How much experience is required?
- 2–4 years of relevant experience for this Activation Specialist (London) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS.
- What seniority level is this role?
- LangChain targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Activation Specialist (London) role at LangChain.
From the original posting
About Us
About the Team
The Customer Experience team helps customers adopt LangSmith and turn early momentum into lasting product usage. The team partners closely with GTM, Product, Engineering, and LangChain specialists to guide customers through onboarding, production readiness, and the practices required to build reliable AI applications.
About the Role
We’re looking for an Activation Specialist to join the Customer Experience team. In this role, you’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform that is ready for agents in production. You’ll focus on activation milestones such as admin setup, user onboarding, traces flowing, evaluations in place, and customer teams feeling confident enough to keep building independently.
What You’ll Do
Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.
What You’ll Bring
2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
A strong desire to work directly with customers and build productive, trusted relationships.
Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
Clear, friendly written and verbal communication skills.
Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.
Nice to Have’s
Customer onboarding experience at a SaaS company.
Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
Familiarity with analytics, BI tools or SQL.
Standard company text repeated across LangChain's postings is omitted here.
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