Associate Customer Success Manager - Boston
Join Datadog as an Associate Customer Success Manager to drive customer adoption and identify growth opportunities in a hybrid work environment.
Posted by employer 6 hours ago
First seen on Joblaze 2 hours ago
Last verified on the company career page 2 hours ago
What you'll build
- Identify and qualify opportunities to expand customer footprint
- Execute full sales cycle for upsell opportunities
- Troubleshoot issues for positive customer experience
- Proactively find expansion opportunities
- Collaborate with internal teams
Must have
- Customer-minded
- Strong communicator
- Experience in negotiating contract terms
- Self-starter
- Strong time management skills
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Associate Customer Success Manager at Datadog, the individual will focus on training customers, driving product adoption, and identifying upsell opportunities within a defined customer base. Key skills include strong communication, negotiation, and the ability to manage multiple tasks in a fast-paced environment, with a background in sales or customer success being advantageous. This position is well-suited for someone eager to grow their career in customer success while contributing to a collaborative team culture.
Joblaze insights
- Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Datadog's careers page October 22, 2026.
- Salary band is below the typical range for Sales/Marketing roles (median ~$141,081).
- Starts above 55% of 153 comparable junior sales/marketing roles in United States we track (median $64,000 across 82 companies).
Quick facts
- Is the Associate Customer Success Manager - Boston role remote?
- It's hybrid — Datadog expects some on-site time in Boston, Massachusetts, United States.
- What's the salary range?
- Datadog lists $68,000–$90,000 for this role.
- Where is the role based?
- Datadog is hiring for this position in Boston, Massachusetts, United States.
- What seniority level is this role?
- Datadog targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate Customer Success Manager - Boston role at Datadog.
From the original posting
As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
What You’ll Do:
- Identify and qualify opportunities to expand small customers existing Datadog footprint
- Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
- Troubleshoot on issues to ensure a positive customer experience and continued product adoption
- Proactively work with customers to find expansion opportunities and increase loyalty and retention
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Act as advisor to customers to ensure they’re leveraging the solution effectively
Who You Are:
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- A self-starter who can multitask and adapt to changing situations
- Strong with time management and feel confident working in a high volume, high velocity role
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.