Joblaze summary

In the role of Customer Success Associate at Datadog, the individual will manage a portfolio of customer accounts, focusing on relationship building and ensuring product adoption. Key skills include strong communication and the ability to navigate customer needs while providing technical support and identifying growth opportunities. This position is ideal for early-career professionals eager to develop in customer success and sales. Datadog emphasizes a collaborative culture and offers robust training and development programs as the team scales.

Joblaze insights

Listed about 6 months ago — first seen on Joblaze April 14, 2026. Last confirmed on Datadog's careers page November 1, 2026.
This exact title is also open at 1 other location at Datadog: Tokyo, Japan.

Quick facts

Is the Customer Success Associate role remote?: It's hybrid — Datadog expects some on-site time in Tokyo, Japan.
How much experience is required?: 0–2 years of relevant experience for this Customer Success Associate role.
Where is the role based?: Datadog is hiring for this position in Tokyo, Japan.
What seniority level is this role?: Datadog targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Associate role at Datadog.

From the original posting

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
0-2 years of experience in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

#LI-Hybrid

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Customer Success Associate

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