What's the salary range?

Datadog lists $90,000–$120,000 for this role.

How much experience is required?

At least 3 years of relevant experience for this Enterprise Customer Success Manager - Boston/New York role.

Where is the role based?

Datadog is hiring for this position in Boston, Massachusetts, United States.

What's the tech stack?

Joblaze extracted these technologies from the posting: B2B, Observability, SaaS, security.

What seniority level is this role?

Datadog targets mid-level candidates for this position.

Enterprise Customer Success Manager - Boston/New York at Datadog

Joblaze summary

In the role of Enterprise Customer Success Manager, the individual will focus on nurturing relationships with key enterprise clients, ensuring they derive maximum value from Datadog's offerings. This position requires expertise in observability and security platforms, along with strong communication skills to engage with high-level stakeholders. Ideal candidates will have over three years of experience in customer success or account management, particularly within the B2B tech or SaaS sectors. Datadog promotes a collaborative culture and offers a hybrid work environment to support employee well-being.

Joblaze insights

Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Datadog's careers page October 22, 2026.
Salary band is below the typical range for Sales/Marketing roles (median ~$141,081).
Starts above 26% of 62 comparable mid sales/marketing roles in United States that list SaaS we track (median $122,500 across 34 companies). See SaaS salary trends
SaaS appears in 6.9% of 1626 comparable mid sales/marketing roles in United States; Observability appears in 0.2% of 1626 comparable mid sales/marketing roles in United States.

Quick facts

Is the Enterprise Customer Success Manager - Boston/New York role remote?: It's hybrid — Datadog expects some on-site time in Boston, Massachusetts, United States.
What's the salary range?: Datadog lists $90,000–$120,000 for this role.
How much experience is required?: At least 3 years of relevant experience for this Enterprise Customer Success Manager - Boston/New York role.
Where is the role based?: Datadog is hiring for this position in Boston, Massachusetts, United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: B2B, Observability, SaaS, security.
What seniority level is this role?: Datadog targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Enterprise Customer Success Manager - Boston/New York role at Datadog.

From the original posting

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
Own and project manage the on-boarding process for new customers
Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Fluent in written and spoken English

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$90,000—$120,000 USD

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Enterprise Customer Success Manager - Boston/New York

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