AV Engineer - London & United States East Coast

About This Role

The AV Engineer - London & United States East Coast is responsible for delivering an exceptional AV experience as our primary AV presence for Europe & the United States East Coast. You will operate with a high degree of independence, owning the health of the office's conference rooms and executive spaces day to day while deploying as a core member of the install team on major office buildouts across the United States and Europe. You possess a strong ability to prioritize and organize tasks while working in collaboration with the AV Engineering team and the Workplace Team, and you're comfortable being the only AV resource in the room: making sound decisions in a fast-paced environment, communicating clearly with executives and stakeholders, and staying self-motivated with a positive attitude.

What You'll Do

• Serve as the primary AV support resource for our European and United States East Coast and Central offices, covering room health, troubleshooting, and repair of professional audio systems, video display systems, and video-conferencing solutions. Support regional offices remotely from London with periodic on-site visits as needed.
• Provide white-glove AV support for executive requests and high-visibility meetings (All Hands, leadership meetings, product announcements) in Europe and the US East Coast and Central regions.
• Deploy as a core installer on medium and large office buildout projects: rack fabrication, cable termination, device mounting, and final hookup and testing of AV systems, working directly alongside the build lead.
• Contribute to comprehensive project documentation during builds (as-builts, room records, and configuration notes) so every system is fully captured before handoff to operations.
• Assist with system commissioning, preventive maintenance, and upgrades of AV hardware across the deployed fleet, with growing ownership of East Coast systems support as the office footprint expands.
• Perform daily room sweeps each morning to confirm conference room health and ensure all systems can be used to their full capacity for the day.
• Provide timezone overlap support for other offices, partnering with regional AV and IT staff on remote troubleshooting.
• Coordinate on-site with vendors, contractors, and the Workplace Team during projects and day-to-day operations.

What You Bring

• 4+ years of corporate Audio Visual experience, with significant hands-on installation work.
• Proven install skills: rack building and dressing, cable pulling and termination (Cat6, audio, video), display/camera/speaker mounting, and reading and interpreting AV drawings and schematics.
• Experience with video conferencing platforms and hardware (Zoom Rooms, Neat, QSC, DTen, or similar).
• Working knowledge of IT networking as it applies to AV systems; Dante or AV-over-IP experience is a plus.
• Q-SYS experience (design, configuration, or commissioning) is a strong plus.
• Demonstrated ability to work independently as a sole regional resource, with self-directed prioritization, clear escalation judgment, and reliable follow-through.
• Excellent interpersonal skills with the polish and discretion to support executives, and the ability to interface with clients, technicians, and contractors.
• Must be able to read, generate, and effectively interpret general business and technical documentation.
• CTS and/or CTS-I, Q-SYS, Dante, or other AV industry certifications highly desired, not required.
• Ability to be on site in our London office 5 days a week.
• Willingness to travel to domestic and international locations for office buildout projects, as well as shorter trips to East Coast regional offices. Frequent travel to be expected - concentrated around project build windows.
• Valid passport and the ability to travel internationally without restriction.
• Must be flexible with shift hours and timing, including early-morning sweeps and occasional after-hours event support.
• Able to lift 50 lbs, work on ladders and lifts, and perform the physical work of AV installation.
• Valid and current driver's license.

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums for medical
• Private medical and dental coverage
• Paid parental leave policy & fertility benefits
• Retirement saving options
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Wellness/fitness benefits
• Professional development stipend
• Healthy lunches provided daily
• Commuter benefits