Bilingual (Spanish) Mid-Market Account Manager, LATAM

We're currently looking for an experienced Bilingual (Spanish) Mid-Market Account Manager, LATAM to join our dynamic sales team. You would play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment. You will bring your expertise in navigating larger deals and have a proven track record of success in expanding client accounts.

This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management.

The ideal Bilingual (Spanish) Mid-Market Account Manager, LATAM will be fanatical about customer success and growth. This is an exciting opportunity for someone wishing to be a part of both client retention and expansion. This is a difference-making, meaningful, high-responsibility role, and we expect the right candidate to be someone who thinks outside the box, thrives under pressure, and is laser-focused on the client.

What you’ll do:

• Ownership - You will own a “book of business” from post-sale handoff through renewal and expansion. You would use your  B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such.

• Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships. 

• Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations.

• Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions.

• Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized and nothing falls through the cracks.

• Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others.

• Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy.

• Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress.

• Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new.

About you:

• A minimum of 4 years of sales experience, with a significant portion managing accounts in LATAM.

• Bilingual in English and Spanish. Portuguese is a plus.

• Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment.

• Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.

• Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders.

• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews.

• Adaptability and comfort in a fast-paced, rapidly changing sales environment.

• Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management.

• Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.

• A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values.

• An open and hungry mind, always willing to improve through coaching and learn about our customers’ industries.

• Bachelor's degree or higher, ideally in a relevant field.

• This role is responsible for managing and supporting a customer portfolio based primarily in LATAM, requiring daily verbal and written communication in Spanish with those customers.

Bonus if you have:

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.

• Experience with startups and entrepreneurial organizations.

• Experience working in CMMS or facility operations software.

• Documented success in working in a remote setting.