Join Supabase as a Billing Support Specialist to enhance customer billing experiences in a fully remote environment.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
What you'll build
- Provide initial and timely responses to support cases
- Debug/Identify user-specific issues
- Triage support cases
- Identify internal tooling improvements
- Reproduce issues and improve test coverage
Must have
- 2+ years of experience providing billing support
- Excellent communication skills
- Fluency in English
- Experience in async or globally distributed teams
Nice to have
- Proficient in SQL
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Billing Support Specialist at Supabase is responsible for managing customer billing inquiries, troubleshooting payment issues, and collaborating with the Billing Engineering team to enhance workflows. This role requires strong communication skills and a background in customer support, particularly in technical billing environments. Ideal candidates will have at least two years of experience and be comfortable in fast-paced, asynchronous settings. Supabase's fully remote structure and commitment to open-source principles foster a collaborative atmosphere among its diverse, global team.
Joblaze insights
- Listed 7 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Supabase's careers page November 10, 2026.
Quick facts
- Is the Billing Support Specialist role remote?
- Yes — Supabase lists this as a fully remote position.
- How much experience is required?
- At least 2 years of relevant experience for this Billing Support Specialist role.
- What seniority level is this role?
- Supabase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Billing Support Specialist role at Supabase.
From the original posting
About the Role
We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.
What You’ll Be Responsible for
In this role, you’ll:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
Excellent communication skills and fluency in English.
Communicate clearly across both technical and non-technical audiences
Have experience in async or globally distributed teams
Are comfortable navigating ambiguity and moving quickly
Being proficient in SQL is a bonus
What We Offer
Fully Remote
ESOP
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development
~400 team members
60+ countries
20+ languages spoken
540,000+ community members
Standard company text repeated across Supabase's postings is omitted here.