Business Operations Manager

Job Title: Business Operations Manager
Team: Operations
Location: Onsite - Sawtelle (Between Santa Monica & West LA)
Employment Type: Full-time, Salary, Exempt
Reports To: Director of Business Operations

About Plug
Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We've facilitated over $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners.

Why Plug

• You'll own a piece of the biggest infrastructure opportunity in automotive.

• You'll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.

• You'll be part of an AI-native company. We're rethinking how work gets done at a fundamental level.

• You'll work directly with operators who have scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.

• You'll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity
We're looking for a Business Operations Manager to be a force multiplier for our BizOps Director: someone who can take an ambiguous, cross-functional problem, build the trust to step into another team's operations, and drive a data-driven fix.

You'll own cross-functional projects end to end, scoping them, driving implementation, and measuring success. You'll partner directly with functional leaders (Sales, Dealer Success, Ops) to diagnose operational challenges and help fix them.

What You'll Own

Cross-Functional Project Ownership

• Lead cross-functional initiatives from scoping through execution.

• Drive accountability across teams you don't formally manage. Keep initiatives moving, surface risks early, and make sure deliverables ship.

• Take on problems that arrive as symptoms ("this handoff keeps breaking," "onboarding is too slow") and figure out what's actually going on to propose a fix.

Operational Partnership

• Partner directly with functional leaders to diagnose inefficiencies in how their teams operate.

• Analyze data to size a problem and diagnose the root cause.

• Design and implement fixes such as new agentic workflows, automations, and SOPs.

• Lead and facilitate department operations, such as weekly business reviews.

• Act on diagnosed daily metric alerts.

What You'll Bring

• 4-7 years of experience in business operations, strategy and operations, consulting, or a high-growth startup operations role. Marketplace or automotive experience is a plus.

• A track record of owning ambiguous problems end-to-end.

• Strong stakeholder management: you can walk into a team you don't manage, build credibility fast, and drive change without formal authority.

• Comfortable with data (SQL a plus) and analytics.

• Excellent written and verbal communication. A structured thinker who can bring clarity to a messy situation.

• Bias toward action, low ego, and thrives in zero-to-one ambiguity.

Not sure you should apply? Do it.
Research consistently shows that people from under-represented groups are more likely to talk themselves out of applying if they don't meet 100% of the listed requirements. You don't need to check every box. If this role excites you and you bring most of what's listed under "What You'll Bring," we want to hear from you.

Compensation and Benefits
Annual salary: $145,000 to $165,000

Benefits & Perks

• Health, Vision, and Dental insurance

• 401(k) plan

• Equity

• Unlimited PTO

• Dog-friendly office and on-site EV charging

• 30-day remote work from anywhere policy

• Ongoing opportunities for growth and development

Acknowledgments
Plug is an equal opportunity employer. We don't discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other characteristic protected by law. Plug will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act.