Join Kraken's Voice team to provide exceptional support to high-value clients in a fast-paced environment.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 19 hours ago
What you'll build
- Answer inbound Voice calls
- Clarify client goals
- Test new products and features
- Build client relationships
- Achieve goals with your manager
Must have
- 2+ years of experience in customer service
- Willing to work shifts on a 24/7 rotating schedule
- Fluency in both English and Spanish
- Exceptional attention to detail
- Highly organized with excellent time management
Nice to have
- Proficiency in Portuguese
- Foundational understanding of crypto trading
- Comfortable with Zendesk
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In this role, the CE Specialist for Voice at Kraken engages directly with high-value clients, providing tailored support through inbound calls to ensure swift and accurate resolutions. Candidates should possess at least two years of customer service experience, with a strong emphasis on communication skills and a foundational understanding of crypto trading. This position is ideal for individuals who thrive in fast-paced environments and are eager to deepen their expertise while building client relationships. The role is part of a dedicated team focused on enhancing the client experience through exceptional service.
Joblaze insights
- Listed 9 days ago — first seen on Joblaze October 30, 2026. Last confirmed on Kraken's careers page November 8, 2026.
Quick facts
- How much experience is required?
- At least 2 years of relevant experience for this CE Specialist, Voice | Fixed-Term role.
- What seniority level is this role?
- Kraken targets mid-level candidates for this position.
- Is this full-time or contract?
- Contract for this CE Specialist, Voice | Fixed-Term role at Kraken.
From the original posting
The team
Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Voice team is Client Engagement’s premium support channel for high-value clients, providing voice support through the Kraken apps. We deliver exceptional white-glove service that is fast, clear, and trustworthy, earning loyalty through the Voice “friend experience” and shaping each client’s journey into a 6-Star experience.
Join a fast-paced frontline team and shape Kraken client journeys. This is a tremendous growth path for an ambitious specialist with a strong performance record and growth mindset. This is an opportunity for someone who wants to round out generalist customer service skills, elevate communication, and work up close with clients. You’ll assist clients and help grow the next generation of Kraken clients across multiple geographies through new products and services, an exciting, hands-on adventure with meaningful impact.
This role offers a fixed-term contract, for the duration of 6 months.
The opportunity
Answer inbound Voice calls with friendly, professional service, drive quick, accurate resolutions
Clarify client goals, provide education on Kraken products and services, and guide funding, trading, and other account activities
Test new products and features to develop expertise that resolves issues end-to-end and responsibly position products where they fit
Build client relationships, identify growth opportunities and connect clients with Kraken products that meet their needs.
Achieve goals with your manager, contribute to team discussions and 1:1s, and help improve the client experience through feedback and growth projects.
What you bring
2+ years of experience in a customer service or business support role where you’ve proven to be a pro at delivering a 5-star experience. This can be within retail, hospitality, or a customer service center
You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends
Exceptional attention to detail, with strong workflow accuracy and process adherence
Highly organized, with excellent time management across multiple priorities in a fast-paced environment
Fluency in both English and Spanish at native-like level; proficiency in Portuguese is a plus
Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex procedures clearly to clients and internal stakeholders
A foundational understanding of how crypto trading works, with the eagerness to deepen that knowledge as Kraken’s product suite grows.
Comfortable with Zendesk and knowledge bases; able to multitask with poise
Stay connected
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