Is the Complaints Analyst III role remote?

It's hybrid — Coinbase expects some on-site time in London, United Kingdom.

What's the salary range?

Coinbase lists £53,100–£53,100 for this role.

How much experience is required?

1–2 years of relevant experience for this Complaints Analyst III role.

Where is the role based?

Coinbase is hiring for this position in London, United Kingdom.

What seniority level is this role?

Coinbase targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Complaints Analyst III role at Coinbase.

Complaints Analyst III at Coinbase

Joblaze summary

In the role of Complaints Analyst III at Coinbase, the individual will investigate and resolve customer complaints, ensuring thorough and timely responses. Key skills include experience in complaints handling within financial services and the ability to draft clear written communications. This position is suited for someone with 1-2 years of relevant experience who thrives in a structured, high-volume environment. The Global Complaints team emphasizes continuous improvement and collaboration, reflecting Coinbase's commitment to delivering fair outcomes.

Joblaze insights

Listed yesterday — first seen on Joblaze October 21, 2026. Last confirmed on Coinbase's careers page October 21, 2026.
This exact title is also open at 2 other locations at Coinbase: Australia, Hybrid - Luxembourg.
Starts above 36% of 14 comparable mid other roles in United Kingdom we track (median $95,420 across 9 companies).

Quick facts

Is the Complaints Analyst III role remote?: It's hybrid — Coinbase expects some on-site time in London, United Kingdom.
What's the salary range?: Coinbase lists £53,100–£53,100 for this role.
How much experience is required?: 1–2 years of relevant experience for this Complaints Analyst III role.
Where is the role based?: Coinbase is hiring for this position in London, United Kingdom.
What seniority level is this role?: Coinbase targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Complaints Analyst III role at Coinbase.

From the original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Complaints Analyst on the Global Complaints team within Customer Experience, you'll investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers. The Global Complaints team is responsible for handling complaints end-to-end across three units, and you'll own assigned cases from intake through resolution, ensuring every customer receives a thorough, accurate, and timely response.

What you'll do:

Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines
Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure
Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment
Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team
Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates

Required Skills and Experience:

1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry
Demonstrated ability to draft clear, accurate written responses to customer complaints, with experience applying documented procedures and escalation paths in a structured environment
Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment
Proficiency in English (reading, writing, and speaking) with the ability to work defined shift patterns as required by the business
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID: P77176

#LI-Onsite

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

£53,100—£53,100 GBP

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Standard company text repeated across Coinbase's postings is omitted here.

Complaints Analyst III

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