Is the Senior Complaints Analyst role remote?

No — this is an on-site role in London, United Kingdom.

What's the salary range?

Coinbase lists £61,800–£61,800 for this role.

How much experience is required?

At least 5 years of relevant experience for this Senior Complaints Analyst role.

Where is the role based?

Coinbase is hiring for this position in London, United Kingdom.

What's the tech stack?

Joblaze extracted these technologies from the posting: Jira, SQL, Salesforce Service Cloud.

What seniority level is this role?

Coinbase targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Complaints Analyst role at Coinbase.

Senior Complaints Analyst at Coinbase

Joblaze summary

In the role of Senior Complaints Analyst at Coinbase, the individual will conduct audits of complaint cases to ensure compliance and accuracy in customer communications and outcomes. Key skills include expertise in complaint management, risk analysis, and proficiency in tools like Salesforce and SQL, alongside a strong ability to influence cross-functional teams. This position is suited for someone with over five years of experience in financial services or regulated environments, particularly those adept at handling complex issues and driving process improvements.

Joblaze insights

Listed today — first seen on Joblaze October 24, 2026. Last confirmed on Coinbase's careers page October 24, 2026.
Starts above 39% of 18 comparable senior other roles in United Kingdom we track (median $106,460 across 6 companies).
SQL appears in 3.1% of 130 comparable senior other roles in United Kingdom.

Quick facts

Is the Senior Complaints Analyst role remote?: No — this is an on-site role in London, United Kingdom.
What's the salary range?: Coinbase lists £61,800–£61,800 for this role.
How much experience is required?: At least 5 years of relevant experience for this Senior Complaints Analyst role.
Where is the role based?: Coinbase is hiring for this position in London, United Kingdom.
What's the tech stack?: Joblaze extracted these technologies from the posting: Jira, SQL, Salesforce Service Cloud.
What seniority level is this role?: Coinbase targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Complaints Analyst role at Coinbase.

From the original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Sr. Complaints Analyst on the Complaints Quality Control team within Customer Experience, you'll audit post-QC and dispute-related cases across Consumer Complaints, Regulatory Complaints, and Litigation Support to ensure accurate, consistent, and regulator-ready outcomes. You'll identify systemic risks, drive scalable review improvements, and partner with the QC Manager, Global Complaints, Compliance, Legal, Operations, Product, and data partners to strengthen complaint quality across the organization. This role is fully onsite at Coinbase's London office and requires working in the office five days per week.

What you'll do:

Lead audits of post-QC and dispute-related complaint cases to verify required updates, final determinations, and customer communications are completed accurately and on time
Drive calibration, scorecard, and documentation improvements across the quality review process, setting consistent standards for complaint outcomes
Provide expert guidance on complex or high-risk cases and support peer learning, onboarding, and ongoing development of QC analysts
Analyze complaint trends, systemic issues, and queue health to surface risks, recommend scalable solutions, and support audit readiness
Contribute to pre-closure QC reviews across Consumer, Regulatory, and Litigation Support complaints per the QC rubric

Required Skills and Experience:

5+ years of experience in complaints handling, quality review, investigations, or risk within financial services or a regulated technology environment, with a record of independently handling complex root-cause analysis and quality assessments
Applied knowledge of complaint-management regulatory expectations, customer fairness principles, risk mitigation, and high-volume operational workflows
Demonstrated ability to use data to identify complaint trends, prioritize risks, and translate findings into actionable recommendations for process improvement
Track record of influencing cross-functional partners and leading through subject-matter expertise without direct authority, with clear and structured written and verbal communication
Proficiency in Salesforce Service Cloud, JIRA, and SQL, with experience using analytics and case-management tools to support quality review at scale
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID: P77181

#LI-ONSITE

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

£61,800—£61,800 GBP

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Standard company text repeated across Coinbase's postings is omitted here.

Senior Complaints Analyst

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