Customer Engineer

About The Role:

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.

This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.

Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Responsibilities:

• Execute on integration design and project plan created by IMs, SAs and other stakeholders
• Design, build and deploy applications using Cresta SDKs, libraries and APIs
• These applications will be integrated with contact center chat or phone platforms.
• Participate in testing, troubleshooting and maintenance of Cresta products.
• Hands on experience in Go, Python and Javascript
• Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.

Qualifications we value:

• Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
• Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
• Ability to use APIs and SDKs to build value added solutions
• Experience with AWS and Git
• Think big, deliver simple
• Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Variable + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai