Lead the customer-facing engineering team at a hypergrowth stablecoin payments platform, balancing hands-on problem-solving with team development.
Posted by employer 7 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Role intensity
50% coding
AI in the day-to-day
Identify opportunities to leverage AI and automation to increase operational efficiency.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Engineering Lead at Rain, the individual will oversee the customer-facing segment of the engineering organization, ensuring smooth post-sales processes and partner success. This position requires a blend of technical expertise and leadership skills, as the candidate will troubleshoot technical issues while also developing team processes and documentation. Ideal for someone with over five years in solutions engineering and a passion for hands-on problem-solving, this role suits those who thrive in fast-paced environments and value customer-centric engineering.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Rain's careers page October 29, 2026.
Quick facts
- Is the Customer Engineering Lead role remote?
- It's hybrid — Rain expects some on-site time in New York, NY.
- How much experience is required?
- At least 5 years of relevant experience for this Customer Engineering Lead role.
- Where is the role based?
- Rain is hiring for this position in New York, NY.
- What seniority level is this role?
- Rain targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Engineering Lead role at Rain.
From the original posting
About the role
As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.
What you’ll do
Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality
Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered
Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights
Who you are
5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence
Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa
Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs
You lead with empathy and understand that great customer engineering is a competitive advantage
Nice to have
Experience at a card issuing platform or payments infrastructure company
Familiarity with card network operations, BIN management, and transaction processing
Experience building customer engineering teams and functions
Standard company text repeated across Rain's postings is omitted here.