Joblaze summary

The Technical Support Analyst at Rain plays a crucial role in ensuring seamless operation of the company's stablecoin payment platform by troubleshooting complex API integrations and resolving partner issues. This position requires strong analytical skills, hands-on experience with APIs, and the ability to communicate effectively with clients and internal teams. Ideal candidates have a background in fintech or a similar high-growth environment, along with a detail-oriented mindset. Rain's open structure encourages team members to contribute to the company's vision and growth.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Rain's careers page October 29, 2026.
This exact title is also open at 1 other location at Rain: Europe.
SQL appears in 7.2% of 4848 comparable mid other roles; API appears in 0.9% of 4848 comparable mid other roles.

Quick facts

Is the Technical Support Analyst role remote?: It's hybrid — Rain expects some on-site time in New York, NY.
How much experience is required?: At least 3 years of relevant experience for this Technical Support Analyst role.
Where is the role based?: Rain is hiring for this position in New York, NY.
What's the tech stack?: Joblaze extracted these technologies from the posting: API, SQL.
What seniority level is this role?: Rain targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Analyst role at Rain.

From the original posting

About the Team

We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain — troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.

What you’ll do

Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
Feed insights back to Product and Engineering
Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.

You are likely to succeed if you have:

3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
Familiarity with support processes and case management best practices
Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
Clear writing and communication skills
Ability to prioritize effectively and manage multiple complex cases at once

Bonus attributes:

A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
scripting or lightweight automation experience is a plus.

Standard company text repeated across Rain's postings is omitted here.

Technical Support Analyst

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