Own implementations for doctors' offices to help them quickly see value from Lassie's systems.
Posted by employer 3 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the Customer Operations role at Lassie, the individual is responsible for guiding doctors' offices through the implementation of the company's systems, ensuring a smooth transition from kickoff to live workflows. Key skills include strong communication, problem-solving, and the ability to analyze customer feedback to enhance processes and products. This position is well-suited for someone with a background in operations or customer success, particularly in tech or healthcare environments. Lassie's small, ambitious team emphasizes direct communication and a commitment to improving small business operations.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Lassie's career page.
- Lassie has 15 other open roles including Deployment Strategist, Founding Recruiter, Software Engineer, Product.
Quick facts
- Is this full-time or contract?
- Full-time for this Customer Operations role at Lassie.
From the original posting
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll do
Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
Coordinate system access, workflow setup, customer communication, and the operational details required to launch
Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.