Customer Success Associate (Commercial Accounts)
Join Datadog as a Customer Success Associate to build strategic relationships and drive customer retention in a hybrid work environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 8 hours ago
What you'll build
- Identify target opportunities
- Manage requests from your book of business
- Pivot account management strategy
- Act as an advisor to customers
- Monitor and identify usage trends
Must have
- 2+ years of experience in a customer account facing role
- Strong desire to grow a career in Customer Success
- Strong communicator with excellent attention to detail
- Experienced in independently negotiating contract terms
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Associate at Datadog, the individual will manage a portfolio of commercial accounts, focusing on building strategic relationships and ensuring customer satisfaction through effective product use. Key skills include strong communication, account management, and the ability to identify growth opportunities while addressing customer needs. This position is well-suited for someone with at least two years of experience in a customer-facing role, particularly those looking to advance their career in Customer Success. Datadog emphasizes a collaborative office culture and offers opportunities for professional development.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 23, 2026. Last confirmed on Datadog's careers page September 25, 2026.
Quick facts
- Is the Customer Success Associate (Commercial Accounts) role remote?
- It's hybrid — Datadog expects some on-site time in Bangalore, India.
- How much experience is required?
- At least 2 years of relevant experience for this Customer Success Associate (Commercial Accounts) role.
- Where is the role based?
- Datadog is hiring for this position in Bangalore, India.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Associate (Commercial Accounts) role at Datadog.
From the original posting
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Who You Are:
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- 2+ years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
#LI-Hybrid
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.