Customer Success Director
Own customer relationships and drive product adoption as a Customer Success Director at a growth-stage B2B SaaS company.
Posted by employer 4 days ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
What you'll build
- Own onboarding through steady-state for an assigned account portfolio
- Drive product adoption against each customer's stated business outcomes
- Run QBRs: outcomes delivered, ROI, expansion opportunities
- Own renewal forecasting and GRR for your book
- Identify and pursue expansion in partnership with Sales
Must have
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Track record owning renewal/expansion numbers
Nice to have
- Financial/AR domain fluency
- Comfortable with ambiguity
AI in the day-to-day
Stuut’s AI agent works across various financial processes.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Customer Success Director at Stuut is responsible for managing a portfolio of accounts post-sale, focusing on driving product adoption and ensuring customer satisfaction through regular check-ins and quarterly business reviews. This role requires expertise in customer success within a B2B SaaS environment, particularly in fintech or finance-related software, and a proven ability to manage renewals and identify expansion opportunities. Ideal candidates will have a strong background in account management and be comfortable navigating the challenges of a growth-stage company. Stuut's innovative approach to streamlining accounts receivable processes positions it as a key player in the B2B fi
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 17, 2026. Last confirmed on Stuut's careers page November 6, 2026.
Quick facts
- Is the Customer Success Director role remote?
- Yes — Stuut lists this as a fully remote position.
- How much experience is required?
- At least 4 years of relevant experience for this Customer Success Director role.
- What seniority level is this role?
- Stuut targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Director role at Stuut.
From the original posting
The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time)
Responsibilities
Own onboarding through steady-state for an assigned account portfolio.
Drive product adoption against each customer's stated business outcomes, not feature checklists.
Run QBRs: outcomes delivered, ROI, expansion opportunities.
Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
Maintain accurate account health data in Vitally.
What Success Looks Like
GRR and NRR targets met for your book (org target: NRR >110%).
Onboarding velocity and time-to-value hit target.
Clean, current account records; no surprises in forecast.
Requirements
4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
Track record owning renewal/expansion numbers, not just satisfaction scores.
Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
Financial/AR domain fluency a plus, not required.
Excellent written and verbal communication; comfortable running exec-level QBRs.
US Compensation
Top-of-market salary and equity package
Benefits (for U.S.-based full-time employees)
401(k) & Match
Equity
Flexible PTO
Parental Leave
Standard company text repeated across Stuut's postings is omitted here.