Customer Success Director
Own customer relationships and drive product adoption as a Customer Success Director at a growth-stage B2B SaaS company.
Posted by employer 1 day ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
What you'll build
- Own onboarding through steady-state for an assigned account portfolio
- Drive product adoption against each customer's stated business outcomes
- Run QBRs: outcomes delivered, ROI, expansion opportunities
- Own renewal forecasting and GRR for your book
- Identify and pursue expansion in partnership with Sales
Must have
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Track record owning renewal/expansion numbers
Nice to have
- Financial/AR domain fluency
- Comfortable with ambiguity
AI in the day-to-day
Stuut’s AI agent works across various financial processes.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Customer Success Director at Stuut is responsible for managing a portfolio of accounts post-sale, focusing on driving product adoption and ensuring customer satisfaction through regular check-ins and quarterly business reviews. This role requires expertise in customer success within a B2B SaaS environment, particularly in fintech or finance-related software, and a proven ability to manage renewals and identify expansion opportunities. Ideal candidates will have a strong background in account management and be comfortable navigating the challenges of a growth-stage company. Stuut's innovative approach to streamlining accounts receivable processes positions it as a key player in the B2B fi
Joblaze insights
- Listed today on Joblaze — tracked directly from Stuut's career page.
- Stuut has 19 other open roles including Enterprise Account Executive, People Operations Manager, GTM Engineer.
Quick facts
- Is the Customer Success Director role remote?
- Yes — Stuut lists this as a fully remote position.
- How much experience is required?
- At least 4 years of relevant experience for this Customer Success Director role.
- What seniority level is this role?
- Stuut targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Director role at Stuut.
From the original posting
Stuut is transforming how B2B companies turn revenue into cash. Businesses worldwide have trillions tied up in receivables, yet the work between order and payment still relies on fragmented systems and labor-intensive manual processes. Stuut’s AI agent works across order management, credit, collections, payments, cash application, disputes and deductions, carrying context through every step. Customers reduce DSO by 47%, collect 40% more cash and eliminate 70% of manual work without replacing their ERP.
Stuut is already trusted by finance teams at companies including Honeywell, Medtronic and ZoomInfo, from Fortune 10 enterprises to scaling mid-market businesses. We are backed by a16z, Khosla Ventures, Activant, 1984 Ventures, Page One and Microsoft.
The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time)
Responsibilities
Own onboarding through steady-state for an assigned account portfolio.
Drive product adoption against each customer's stated business outcomes, not feature checklists.
Run QBRs: outcomes delivered, ROI, expansion opportunities.
Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
Maintain accurate account health data in Vitally.
What Success Looks Like
GRR and NRR targets met for your book (org target: NRR >110%).
Onboarding velocity and time-to-value hit target.
Clean, current account records; no surprises in forecast.
Requirements
4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
Track record owning renewal/expansion numbers, not just satisfaction scores.
Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
Financial/AR domain fluency a plus, not required.
Excellent written and verbal communication; comfortable running exec-level QBRs.
Compensation
Top-of-market salary and equity package
Benefits (for U.S.-based full-time employees)
Medical, dental & vision insurance coverage for you
401(k) & Match
Equity
Flexible PTO
Parental Leave