Customer Success Leader, Enterprise
Lead and scale a high-performing team of Customer Success Managers focused on enterprise clients in a rapidly growing AI company.
Skills & Technologies
AI in the day-to-day
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Requirements
- Experience
- 8+ years
Joblaze summary
The Enterprise Customer Success Leader at Harvey AI is responsible for building and guiding a team of Customer Success Managers to enhance client satisfaction and retention among high-profile enterprise clients. This role requires expertise in customer success strategies, particularly within the AI or SaaS sectors, and involves collaborating with various departments to ensure clients derive significant value from the platform. Ideal candidates will have extensive experience in client-facing roles, particularly in managing enterprise accounts, and a strong ability to foster relationships at the executive level.
Joblaze insights
- Listed 19 days ago on Joblaze — tracked directly from Harvey AI's career page.
- Harvey AI has 364 other open roles including Legal Engineer, Sydney, Technical Revenue Accounting Lead, Technical Revenue Accounting Lead.
- 1835 active AI/ML roles on Joblaze right now.
- 758 active SaaS roles on Joblaze right now.
- 32 active Technology roles on Joblaze right now.
- Salary band is in line with the typical range for Management roles (median ~$181,008).
- Pays more than 50% of the 1064 salaried AI/ML roles we track (median $190,000).
Quick facts
- What's the salary range?
- Harvey AI lists $191,800–$250,000 for this role.
- How much experience is required?
- At least 8 years of relevant experience for this Customer Success Leader, Enterprise role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Technology, SaaS, Legal.
- What seniority level is this role?
- Harvey AI targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Leader, Enterprise role at Harvey AI.
From the original posting
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey is hiring an Enterprise Customer Success Leader to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise clients. This role will drive customer adoption, satisfaction, and long-term partnership with some of the world’s most sophisticated law firms and fortune 100 companies. You will be responsible for developing strategic customer success initiatives, implementing scalable processes, and ensuring our enterprise clients achieve measurable value with Harvey. The team is growing rapidly, and this leader will play a critical role in shaping our enterprise success strategy and culture.
What You’ll Do
Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
Represent the voice of the customer internally, influencing product roadmaps and operational improvements.
What You Have
8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
A coaching mindset and passion for developing high-performing teams.
Nice to Have
Background in law or experience in the legal technology sector
Previous experience in consulting or professional services firms
Experience working with or supporting large financial institutions or asset managers
Compensation
$191,800 - $250,000 USD OTE 80/20
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai