Customer Success Manager, Enterprise, EMEA
Join Harvey as an Enterprise Customer Success Manager to drive AI integration in legal workflows for top enterprises.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 4 hours ago
AI in the day-to-day
help customers integrate AI into daily workflows of lawyers and other professionals
Requirements
- Experience
- 3–4 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Enterprise Customer Success Manager at Harvey, the individual will focus on integrating AI solutions into the workflows of major legal firms and enterprises, ensuring customers realize value from the platform. Key skills include experience in customer-facing roles within tech or SaaS environments, strategic planning, and the ability to manage complex projects and relationships. This position is ideal for candidates with a strong background in customer success and a proactive approach to driving outcomes. Harvey's fast-paced environment emphasizes ownership and collaboration, making it suitable for those eager to contribute to a transformative mission.
Joblaze insights
- Listed about 3 months ago — first seen on Joblaze July 3, 2026. Last confirmed on Harvey AI's careers page October 16, 2026.
Quick facts
- How much experience is required?
- 3–4 years of relevant experience for this Customer Success Manager, Enterprise, EMEA role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS.
- What seniority level is this role?
- Harvey AI targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Enterprise, EMEA role at Harvey AI.
From the original posting
Role Overview
As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.
What You’ll Do
Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform
What You Have
Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications:
3-4+ years in customer-owning roles at tech or SaaS platforms
Adapting seamlessly in the face of high-speed change and growth
Strategic planning, revenue-based prioritization
Managing customer-facing projects and timelines
Running in-person meetings w/ executives
Mapping an organization and influencing stakeholders
Driving key customer metrics and outcomes
Owning a revenue, expansion, and renewal target
Demonstrating a strong point of view and proactive self-management
Working cross-functionally with Product and Sales teams
#LI-LE1
Standard company text repeated across Harvey AI's postings is omitted here.
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