Posted by employer 1 month ago
First seen on Joblaze 6 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Customer Success Manager at Kong, the individual will serve as the primary post-sales contact, addressing technical and product inquiries while facilitating customer onboarding and adoption of Kong's solutions. Key skills include a solid understanding of APIs, microservices, and cloud technologies, along with strong communication and project management abilities. This position is well-suited for someone with a technical background who thrives in collaborative environments and is adept at managing multiple projects. Kong's focus on innovation and customer engagement underscores the importance of building meaningful relationships with clients.
Joblaze insights
- Listed about 6 months ago — first seen on Joblaze April 16, 2026. Last confirmed on Kong's careers page November 10, 2026.
- API appears in 0.7% of 145 comparable mid other roles in France.
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: API, AWS, Azure, GCP, Kubernetes, Microservices.
- What seniority level is this role?
- Kong targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Staff Customer Success Manager role at Kong.
From the original posting
About the Role:
As a Staff Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
What You'll Do:
Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business.
Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.
Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.
Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights.
Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs.
Command the Platform: Confidently articulate the unique value of Kong's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.).
Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene
What You'll Bring:
Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues.
Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes.
Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins.
Prioritization: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
#LI-TR1
Standard company text repeated across Kong's postings is omitted here.