Is the Customer Success Manager role remote?

It's hybrid — Sweep expects some on-site time in New York City.

What's the salary range?

Sweep lists $120,000–$170,000 for this role.

How much experience is required?

At least 5 years of relevant experience for this Customer Success Manager role.

Where is the role based?

Sweep is hiring for this position in New York City.

What's the tech stack?

Joblaze extracted these technologies from the posting: Salesforce.

What seniority level is this role?

Sweep targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager role at Sweep.

Customer Success Manager at Sweep

Joblaze summary

In the role of Customer Success Manager at Sweep, the individual will manage relationships with major enterprise accounts, ensuring effective integration and long-term success within their Salesforce environments. Key skills include extensive knowledge of Salesforce, experience with complex integrations, and the ability to communicate effectively with both technical and business stakeholders. This position is ideal for someone with over five years of experience in customer success or account management, particularly in enterprise SaaS. Sweep, a rapidly growing startup, emphasizes collaboration and innovation within its diverse teams.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Sweep's career page.
Sweep has 6 other open roles including Strategic Account Executive , Senior Back-End Developer, Customer Success Manager.
1198 active Salesforce roles on Joblaze right now.
Salary band is below the typical range for Management roles (median ~$175,000).
Pays more than 42% of the 628 salaried Salesforce roles we track (median $128,000). See Salesforce salary trends

Quick facts

Is the Customer Success Manager role remote?: It's hybrid — Sweep expects some on-site time in New York City.
What's the salary range?: Sweep lists $120,000–$170,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Customer Success Manager role.
Where is the role based?: Sweep is hiring for this position in New York City.
What's the tech stack?: Joblaze extracted these technologies from the posting: Salesforce.
What seniority level is this role?: Sweep targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager role at Sweep.

From the original posting

Who are we?

Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.

What will you do at Sweep?

As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.

Key Responsibilities

Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
Lead enterprise onboarding, technical configuration, and strategic enablement plans.
Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
Develop scalable best practices and playbooks for enterprise success and expansion.

What We're Looking For?

5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
Salesforce Administrator certification (preferred).
Proven ability to manage multi-stakeholder relationships across business and technical teams.
Experience with complex integrations, security reviews, and compliance processes.
Exceptional communication and executive presentation skills.
Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.

The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

About Sweep:

As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about.

Customer Success Manager

Key Responsibilities

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