Joblaze summary

In the role of Customer Success Manager for Key Accounts at Datadog, the individual will focus on nurturing relationships with existing customers while driving product adoption through onboarding, upselling, and cross-selling efforts. Key skills include strong communication, attention to detail, and experience in customer-facing roles, particularly in negotiating contracts. This position is well-suited for someone with 5-7 years of relevant experience who thrives in a dynamic environment. Datadog emphasizes a collaborative office culture and offers opportunities for professional growth.

Joblaze insights

Listed 12 days ago — first seen on Joblaze November 3, 2026. Last confirmed on Datadog's careers page November 10, 2026.

Quick facts

Is the Customer Success Manager (Key Accounts ) - Nordics role remote?: It's hybrid — Datadog expects some on-site time in Amsterdam, The Netherlands.
How much experience is required?: 5–7 years of relevant experience for this Customer Success Manager (Key Accounts ) - Nordics role.
Where is the role based?: Datadog is hiring for this position in Amsterdam, The Netherlands.
What seniority level is this role?: Datadog targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager (Key Accounts ) - Nordics role at Datadog.

From the original posting

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Customer Success Manager (Key Accounts ) - Nordics

Similar positions