Developer Advocate - Service Management
Join Datadog as a Developer Advocate to leverage your engineering and storytelling skills in service management and incident response.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 4 hours ago
Skills & Technologies
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Developer Advocate for Service Management at Datadog, the individual will engage with engineering teams and user communities to enhance incident response and operational automation practices. This position requires a solid background in service management, familiarity with tools like Datadog and Jira, and the ability to create compelling content across various mediums. Ideal candidates will have around five years of experience in roles such as Site Reliability Engineer or DevOps Engineer, coupled with strong storytelling skills. Datadog's emphasis on community engagement and collaboration highlights its commitment to shaping the future of cloud observability.
Joblaze insights
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Developer Advocate - Service Management role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Cortex, Datadog, Go, Incident.io, Jira Cloud Platform, Node.js.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Developer Advocate - Service Management role at Datadog.
From the original posting
We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.
What You'll Do:
- Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
- Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
- Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
- Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
- Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code
Who You Are:
- Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
- You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
- You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
- Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
- You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
- You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
- You enjoy self driven exploration and education on new technologies and languages
Bonus points:
- You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
- You are already an active member of SRE, DevOps, or incident-response communities
Benefits and Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous career development opportunities
- Product training to develop understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.