Joblaze summary

In this role, the Manager II for Premier Support Engineering at Datadog oversees a team of support engineers, ensuring they effectively address client inquiries and troubleshoot issues related to the company's extensive integrations. The position requires a blend of people management skills, technical knowledge, and a client-focused mindset, with an emphasis on data-driven decision-making. Ideal candidates will have prior experience in leadership roles and a passion for mentoring, particularly those with a background in technology and programming. Datadog fosters a collaborative culture, valuing contributions from diverse backgrounds.

Joblaze insights

Listed about 6 months ago — first seen on Joblaze April 14, 2026. Last confirmed on Datadog's careers page November 4, 2026.

Quick facts

Is the Manager II, Premier Support Engineering - EMEA role remote?: It's hybrid — Datadog expects some on-site time in Paris, France.
Where is the role based?: Datadog is hiring for this position in Paris, France.
What's the tech stack?: Joblaze extracted these technologies from the posting: Linux.
What seniority level is this role?: Datadog targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager II, Premier Support Engineering - EMEA role at Datadog.

From the original posting

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

What You’ll Do:

Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
A tinkerer with some programming experience and a basic knowledge of Linux
Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Manager II, Premier Support Engineering - EMEA

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