Manager I, Premier Support Engineering - Denver
Manage and mentor a team of Premier Support Engineers while driving productivity and collaboration at Datadog.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 18 hours ago
Skills & Technologies
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In this role, the manager oversees a team of Premier Support Engineers, ensuring they effectively address client inquiries and troubleshoot issues related to Datadog's extensive integrations. Key skills include people management, technical knowledge, and a client-centric approach, with a background in programming and Linux being beneficial. This position is ideal for someone with leadership experience who is passionate about mentoring and continuous learning. Datadog fosters a collaborative culture, emphasizing the importance of team dynamics and personal growth.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze August 4, 2026. Last confirmed on Datadog's careers page October 10, 2026.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 8% of 311 comparable lead management roles in United States we track (median $188,641 across 93 companies).
- Linux appears in 1.2% of 579 comparable lead management roles in United States; Open Source appears in 0.5% of 579 comparable lead management roles in United States.
Quick facts
- Is the Manager I, Premier Support Engineering - Denver role remote?
- It's hybrid — Datadog expects some on-site time in Denver, Colorado, USA.
- What's the salary range?
- Datadog lists $108,000–$144,000 for this role.
- Where is the role based?
- Datadog is hiring for this position in Denver, Colorado, USA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Linux, Open Source.
- What seniority level is this role?
- Datadog targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager I, Premier Support Engineering - Denver role at Datadog.
From the original posting
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
What You’ll Do:
- Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations
- Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
- Ensure successful training and onboarding of new hires
- Guide the team through technical-training, certificates and additional learning and development needs
- Build out documentation and knowledge base articles for a variety of technologies
- Drive projects or initiatives to improve team productivity, process or procedure
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Who You Are:
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience and a basic knowledge of Linux
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.