Is the Director, Customer Success role remote?

Yes — Backstory lists this as a fully remote position.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML.

What seniority level is this role?

Backstory targets director candidates for this position.

Is this full-time or contract?

Full-time for this Director, Customer Success role at Backstory.

Director, Customer Success at Backstory

Joblaze summary

In the role of Director of Customer Success at Backstory, the individual will focus on enhancing customer engagement and ensuring that clients effectively utilize the AI answers platform to drive sales outcomes. Key skills include a strong understanding of customer relationship management and experience with AI-driven solutions. This position is ideal for someone with a senior background in customer success or account management, particularly within tech or AI sectors. Backstory's emphasis on AI integration suggests a forward-thinking environment that values innovation in customer interactions.

Joblaze insights

Listed yesterday — first seen on Joblaze October 21, 2026. Last confirmed on Backstory's careers page October 21, 2026.
AI/ML appears in 16.6% of 811 comparable director sales/marketing roles.

Quick facts

Is the Director, Customer Success role remote?: Yes — Backstory lists this as a fully remote position.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Backstory targets director candidates for this position.
Is this full-time or contract?: Full-time for this Director, Customer Success role at Backstory.

From the original posting

About Backstory Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like OpenAI, IBM, Red Hat, Verizon, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue. By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue. Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital. The Role As Senior Manager of Demand Generation at Backstory, you will own how buyers find us and how they convert into pipeline. This is an AI-first marketing seat—equal parts strategy and hands-on execution. You will manage paid media, agency partners, web conversion, and organic discovery across both traditional search engines and AI answer engines. Partnering directly with the SVP of Marketing, you will commit to an enterprise pipeline target and build the automated systems to hit it.

Director, Customer Success

Similar positions