Director of Agent Product Management, Mid-Market Accounts
Lead and scale the APM and ASM teams serving Mid-Market customers at Assort Health.
Posted by employer 9 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Lead and scale the APM and ASM teams
- Own the Mid-Market launch process
- Own portfolio performance across many accounts
- Model capacity across many concurrent launches
- Partner with Sales on qualification and handoffs
Must have
- 8 to 10 years across consulting, investment banking, or tech
- Strong product sense combined with real customer exposure
- Proven people leadership
- Analytical rigor
- Experience building or implementing AI solutions
Nice to have
- STEM degree or advanced degree
- Healthcare experience, ideally in patient access
- Experience implementing software inside Epic or other EHRs
- Familiarity with contact center and VOIP platforms
- Experience with AI governance
AI in the day-to-day
An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery.
Requirements
- Experience
- 8–10 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
The Director of Agent Product Management for Mid-Market Accounts at Assort Health is responsible for leading and scaling teams that support mid-market customers, focusing on optimizing launch processes and performance metrics. This role requires a strong background in consulting or tech, with an emphasis on product management and customer engagement, as well as proven leadership skills to manage teams through rapid growth. Ideal candidates will have experience in AI solutions and a data-driven approach to problem-solving, making it suitable for those with a robust analytical mindset and a history of building effective processes.
Joblaze insights
Quick facts
- How much experience is required?
- 8–10 years of relevant experience for this Director of Agent Product Management, Mid-Market Accounts role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, AI/ML, Contact Center, EHR, VoIP.
- What seniority level is this role?
- Assort Health targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Director of Agent Product Management, Mid-Market Accounts role at Assort Health.
From the original posting
What You'll Do
Lead and scale the APM and ASM teams serving Mid-Market customers, and own the hiring bar, team structure, and career development as volume grows.
Own the Mid-Market launch process: standard scoping, templates, configuration approach, and time-to-launch targets.
Own portfolio performance across many accounts, including launch speed, agent performance, abandonment, hold time, conversion, and staffing capacity, and build the reviews and dashboards that surface problems early.
Model capacity across many concurrent launches and make the call when demand exceeds what the team can take on.
Decide what gets standardized. When the same customer request keeps coming up, work with Product and Engineering to turn it into a standard capability.
Partner with Sales on qualification and handoffs so deals arrive with realistic scope and timelines.
Step into at-risk launches and escalations yourself, then fix the process that let them get there.
What We're Looking For
8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
Strong product sense combined with real customer exposure. Product experience is a plus for this role as long as you have worked closely with customers.
Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them.
Proven people leadership. You have hired, developed, and managed teams through rapid growth.
Analytical rigor. You define which metrics matter, model capacity, and present portfolio-level insight to senior leadership.
Experience building or implementing AI solutions, or using AI to build agents and systems.
Ownership mentality and speed. You get things done without waiting for a process to exist.
Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales.
Nice to Haves
STEM degree or advanced degree
Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
Experience implementing software inside Epic or other EHRs
Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
Experience with AI governance, clinical safety, and responsible-AI review
Benefits & Perks for Assorties
💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
👵 401(k) – Build your retirement savings.
Standard company text repeated across Assort Health's postings is omitted here.