Director of Strategy & Operations

• Own new product strategy. Identify opportunities to expand Candid’s offering, understand customer needs and market dynamics, and determine where we should invest across new products, services, and verticals.
• Build new products and verticals from 0 to 1. Take the highest-potential opportunities from idea to launch, owning the strategy, business case, operating model, go-to-market approach, and early execution required to prove and scale the opportunity.
• Lead international expansion. Determine where and how Candid should expand geographically, evaluate market attractiveness and entry strategies, and lead the cross-functional work required to enter new markets.
• Partner with our commercial teams. Work closely with Sales and other customer-facing teams to identify unmet needs, test new ideas, and turn opportunities from the field into scalable offerings.
• Drive Candid’s use of AI. Identify and lead opportunities to use AI and emerging technologies to create new capabilities, accelerate new initiatives, and meaningfully change how we operate.
• Lead cross-functional execution. Bring together teams across Candid to turn new ideas into reality, creating alignment, solving problems, and driving initiatives from concept through launch.

• 8+ years of experience in strategy, management consulting, business operations, general management, new ventures, or a related field.
• A track record of taking new products, businesses, markets, or complex initiatives from idea through execution and delivering measurable results.
• Exceptional business judgment and structured problem-solving skills, with the ability to quickly understand unfamiliar markets, business models, and operational challenges.
• Strong product and commercial instincts, with the ability to identify customer needs and translate them into compelling business opportunities.
• A builder mentality—you’re energized by starting with a blank page, creating structure in ambiguous situations, and turning ideas into something real.
• Strong financial and analytical skills, with the ability to evaluate market opportunities, business models, unit economics, and investment tradeoffs.
• Experience developing and managing strategic partnerships.
• Proven ability to lead complex, cross-functional initiatives and influence senior stakeholders across an organization.
• Experience managing and developing high-performing team members.
• Excellent communication skills, with the ability to turn complex problems into clear recommendations and inspire action across teams.
• Fluency with AI tools and a strong point of view on how AI and automation can transform products, workflows, and businesses.
• High intellectual curiosity, strong ownership, and a bias toward action.
• Comfort operating in a dynamic environment where priorities evolve quickly and the path forward isn’t always obvious.
• Experience in healthcare, healthtech, dental, SaaS, marketplaces, or other operationally complex businesses is a plus.

Pay & Perks (for FT salary U.S. Corporate)

Our range for this role is $175,000 - $225,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have an option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

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