What seniority level is this role?

Restaurant365 targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Enterprise Customer Experience Specialist role at Restaurant365.

Enterprise Customer Experience Specialist at Restaurant365

Joblaze summary

The Enterprise Customer Experience Specialist at Restaurant365 serves as the main support contact for high-profile clients, addressing their needs and resolving issues related to the company's cloud-based platform. This role requires strong customer-facing skills and a deep understanding of the software's features to effectively manage relationships and drive discussions on best practices and risk management. Ideal candidates are likely to have experience in customer support or account management, particularly within the SaaS industry. Restaurant365 emphasizes a culture of empowerment and continuous improvement, making it a dynamic environment for professional growth.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Restaurant365's career page.
Restaurant365 has 33 other open roles including Workplace Experience Coordinator, Account Executive, Mid Market Payroll Sales, Bilingual Account Executive, Commercial Sales - FL.

Quick facts

What seniority level is this role?: Restaurant365 targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Enterprise Customer Experience Specialist role at Restaurant365.

From the original posting

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Enterprise Customer Experience Specialist is the primary support point of contact for one or more high-profile Premier customers assisting them with support related aspects, features, and specifications. The Enterprise Customer Experience Specialist will possess customer-facing skills to forge relationships that represent R365 well within a customer’s environment and drive discussions on incidents, cases, best practices, and risk management to resolve support related issues and challenges to enable a comprehensive solution for customers. In this role, the Specialist will act as the voice of the customer within R365 to escalate problems and drive prioritization of business-critical needs for our customers.

Enterprise Customer Experience Specialist

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