Facilities Command Center, Manager

About the Team

The Global Data Center Operations team is the backbone of our infrastructure and keeps our global hyperscale environment running smoothly. Working in a high-stakes, 24/7 setting, the team safeguards the availability, stability, and reliability of the mission-critical systems that power our most essential services.

As the Command Center Manager, reporting to the Command Center Director, you lead the people and the operation that monitor every site we run. The Command Center is a 24/7/365 function staffed by Facilities Command Center Engineers and Command Center Technicians across day and night crews. You are accountable for how well that team detects, triages, and drives response to infrastructure events, and for building the team and the standards that let it scale with a fast-growing fleet.

You will hire, develop, and coach the crew, set the operating rhythm, and own the Command Center’s relationships with DC Ops, GSOC, IT, Facilities Engineering, EHS, Product Engineering, and Supply Chain. You will work closely with the Command Center Technical Program Manager, who owns the programs and tools the team depends on.

Key Responsibilities:

• Lead the Command Center organization. Set direction, staffing, and performance expectations for Command Center Engineers and Technicians across day and night crews.
• Own 24/7/365 coverage of the fleet, including crew scheduling, holiday and leave coverage, and how shift handovers are structured.
• Hire, onboard, coach, and develop team members. Build the career path from Technician to Engineer and give people the facilities depth to grow.
• Serve as the accountable leader for infrastructure alarm response, covering triage, dispatch decisions, escalation, and the quality of the technical assessment attached to every escalation.
• Own the remote rounds program, event logging standards, and shift handover quality, and audit them regularly.
• Set and maintain the escalation matrices, SOPs, MOPs, and EOPs the Command Center runs on, and keep them in line with what is actually happening across the fleet.
• Review and authorize work requests, MOPs, and change records for safety and operational compliance, or set the rules and delegation for how the team does so.
• Lead major incident response from the Command Center, and own post-incident reviews, root cause analysis, and follow-through on corrective actions.
• Define Command Center performance metrics, such as alarm response times, coverage, event quality, and RCA closure, and report them to senior leadership.
• Work with the Command Center TPM to prioritize telemetry, alarm ingest, tooling, and site onboarding work, and represent operators’ needs in those programs.
• Build strong working relationships with DC Ops, GSOC, IT, Facilities Engineering, EHS, Product Engineering, and Supply Chain, and resolve cross-team friction early.
• Manage the team’s headcount plan, budget, and workload data, and make the case for resources as the fleet grows.

Qualifications:

• 7+ years of experience operating or maintaining critical facilities (data centers, utilities, hospitals, semiconductor fabs, or industrial plants), including 3+ years leading a team or shift operation.
• Working knowledge of electrical and mechanical systems (UPS, switchgear, generators, chillers, CRAH/CRAC, cooling towers) and the monitoring systems that report on them (BMS, EPMS, SCADA, DCIM).
• Proven experience writing, reviewing, and enforcing SOPs, MOPs, and EOPs in high-availability environments.
• Demonstrated ability to lead during high-severity incidents, including making a sound call with incomplete information and explaining the reasoning afterward.
• Experience leading a 24/7 operation, including scheduling, coverage, and managing performance across day and night crews.
• Track record of hiring, coaching, and developing technical staff.
• Strong written and verbal communication, including executive-level reporting and clear escalation.
• Ability to support a 24/7 operation, including occasional nights, weekends, and holidays when events require.

Preferred Skills:

• Bachelor’s degree in Electrical or Mechanical Engineering, or equivalent military technical training (for example, Navy nuclear or marine engineering programs).
• Experience leading a centralized Command Center, Facility Operations Center, or NOC supporting multiple sites.
• Experience in a hyperscale or colocation environment.
• Data center operations certifications such as CNet CDCTP or Uptime Institute AOS/ATD, or a stationary engineer, electrical, or HVAC trade license.
• Experience with root cause analysis methods and incident management frameworks.
• Familiarity with specific BMS, EPMS, SCADA, and DCIM platforms.

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation & Benefits

The base salary range for this role is $143,000 to $191,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).