Field Service Engineer
Join Neko Health as a Field Service Engineer to ensure high uptime for clinical scanning technology across London clinics.
Posted by employer 2 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 2 hours ago
What you'll build
- Install scanning instruments across London clinics
- Maintain and service scanning instruments
- Build relationships with Engineering and Clinical Operations
- Establish documentation and compliance standards
- Identify opportunities for service efficiency
Must have
- Technical certification or equivalent experience in engineering, biomedical, or technical field
- 5+ years of hands-on experience in field service engineering or similar roles
- Experience installing, maintaining, troubleshooting technical equipment
- Strong troubleshooting and problem-solving skills
- Excellent analytical skills and attention to detail
- Strong written and verbal communication skills in English
Nice to have
- Bachelor’s degree in engineering or related discipline
- Experience with clinical or medical device technologies
- Exposure to regulated environments or quality standards
- Experience supporting multi-site service environments
- Familiarity with preventative maintenance programs
Requirements
- Experience
- 5+ years
- Education
- Associate's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Field Service Engineer at Neko Health is responsible for the installation, maintenance, and servicing of clinical scanning technology across London clinics, ensuring high reliability and minimal downtime. This role requires a strong technical background, with at least five years of hands-on experience in field service engineering or related fields, and proficiency in troubleshooting and problem-solving. Ideal candidates will have a background in engineering or biomedical fields and experience in clinical or medical device environments. The position involves close collaboration with cross-functional teams to drive improvements in technology and service quality as the company expands.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze November 6, 2026. Last confirmed on Neko Health's careers page November 8, 2026.
- This exact title is also open at 1 other location at Neko Health: Stockholm.
Quick facts
- Is the Field Service Engineer role remote?
- No — this is an on-site role in London.
- How much experience is required?
- At least 5 years of relevant experience for this Field Service Engineer role.
- Where is the role based?
- Neko Health is hiring for this position in London.
- What seniority level is this role?
- Neko Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Field Service Engineer role at Neko Health.
From the original posting
Role Purpose
As a Field Service Engineer supporting our London clinics, you will play a critical role in ensuring the performance, availability, and continuous improvement of Neko Health’s clinical scanning technology across both existing and upcoming UK sites. You will lead installation, maintenance, servicing, upgrades, and retrofits of instruments to guarantee consistently high uptime for clinical teams.
Partnering closely with Engineering, Clinical Operations, and cross‑functional teams across the UK and Europe, you will serve as the vital link between real‑world field performance and product development capturing insights that drive improvements in technology, processes, service quality, and member experience.
This role blends hands‑on technical expertise with collaboration, problem‑solving, and operational ownership to ensure seamless clinic operations as we continue scaling in the UK.
What You’ll Deliver in the First 6–12 Months
Successfully install, maintain, and service scanning instruments across London clinics, ensuring high reliability and minimal downtime.
Build strong working relationships with Engineering and Clinical Operations, turning field insights into actionable product and process improvements.
Establish consistent documentation, reporting, and compliance standards across all UK installation and service activities.
Identify opportunities to enhance service efficiency, instrument performance, and preventative maintenance strategies.
Support the scaling of field service operations as Neko expands its clinical footprint across London and future UK regions.
Minimum Qualifications
Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
Minimum 5 years of hands‑on experience in field service engineering, technical support, instrumentation, or similar roles.
Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
Strong troubleshooting and practical problem‑solving skills with a solutions‑oriented mindset.
Excellent analytical skills and strong attention to detail.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively across teams and geographies.
Preferred Experience
Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline.
Experience working with clinical, healthcare, diagnostic, or medical device technologies.
Exposure to regulated environments or quality/compliance standards.
Experience supporting distributed or multi‑site service environments.
Familiarity with preventative maintenance programs and continuous improvement methodologies.
Standard company text repeated across Neko Health's postings is omitted here.