GTM Enablement - Global Onboarding & Operations

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

As the Global Onboarding & Enablement Operations Program Manager at ElevenLabs, you’ll help keep our global GTM onboarding and enablement programmes running smoothly as we grow. You’ll lead the day-to-day delivery of onboarding, making sure every new GTM hire gets a consistent, engaging start, while building the structure and processes that help the wider Enablement team work more effectively and scale its impact.

You’ll bring structure to how we plan, deliver and measure enablement, from tracking OKRs and roadmaps to coordinating the enablement calendar, launches and certifications. You’ll also help keep the team aligned on priorities, manage cross-functional dependencies and use reporting to understand what’s working and where we can improve. Working closely with the Sales Enablement lead and partners across GTM, RevOps, Product Marketing and People, you’ll help turn priorities into well-run programmes that meet the needs of the business.

This role is a great fit for someone who enjoys bringing order to complex projects, delivering engaging training and finding practical, creative ways to solve problems.

• Own GTM onboarding: Manage onboarding cohorts end to end, from scheduling and communications to facilitating live sessions, coordinating speakers and gathering feedback. Ensure new hires across regions have a consistent, engaging experience.

• Develop and maintain learning content: Create training materials and e-learning modules, and keep existing content across WorkRamp and Enablement OS accurate, relevant and easy to navigate. Work with subject matter experts to turn complex topics into practical learning experiences.

• Coordinate certifications and enablement launches: Own the launch and certification calendar, keeping new programmes, certifications and learning initiatives moving and tracking milestones, completion and follow-up actions.

• Measure programme performance: Maintain dashboards and reporting on onboarding, certifications, ramp metrics and team OKRs. Use the data to highlight progress, identify gaps and help the team understand where to focus.

• Own Enablement operations: Run OKR and roadmap tracking, the enablement calendar, and the team’s operating rhythms (planning, check-ins and reviews). Track dependencies across RevOps, Product Marketing, People and Product, flag risks early, and keep clear ownership, timelines and follow-through on every workstream.

• Support major enablement events: Help plan and deliver events such as Sales Kick-Off (SKO), including session coordination, timelines and the run of show.

Requirements

• Experience running onboarding, training or enablement programmes in a fast-moving GTM, sales or commercial environment.

• Strong facilitation and presentation skills, with the confidence to lead live sessions, engage different audiences and make complex topics clear and actionable.

• Experience developing training materials and e-learning content that help people understand and apply new skills.

• Experience building and running team operations, such as OKR and roadmap tracking, and operating rhythms, with the ability to coordinate dependencies across teams and keep many stakeholders aligned..

• Experience building or maintaining dashboards, trackers and reporting processes, with the ability to use data to measure progress and inform decisions.

• Familiarity with learning management systems (LMS), such as WorkRamp, and an understanding of how to manage learning content and track completion.

• A strong passion for using AI tools and agents, with hands-on experience applying them to automate repetitive tasks, improve processes and find smarter ways to work.

• A creative, curious approach to problem-solving, with the initiative to question existing ways of working and explore better solutions.

Bonus

• Experience supporting a company-wide event, such as Sales Kick-Off.

• Experience working at a high-growth technology or AI company.

• Familiarity with Salesforce, Gong or other GTM reporting tools.

Growth Potential

We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:

• Leading Enablement operations and onboarding as the team and the number of regions grow.

• Moving into a broader Revenue Operations, program management or enablement strategy role.

Location

This role is remote-first and ideally based on the East Coast of the US. The ability to operate in US Eastern (GMT-5, GMT-4) timezones is required. If you prefer, you can work from our office in New York.