Insights Strategist

TL;DR: We’re hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions.

Applications for this position will be accepted on an ongoing basis.

Company highlights

• World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.

• Startup speed, Salesforce scale: Listen was acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs, with our founders still leading the company. Before the acquisition, we grew annualized revenue 15x, completed over 2 million interviews, and raised $100M led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.

What You’ll Do

• Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.

• Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.

• Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.

• Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.

• Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.

• Move fast — balancing high-quality craft with rapid iteration and experimentation.

Who You Are

• 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.

• Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.

• Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.

• Strong communicator who can simplify complex ideas and engage both executives and practitioners.

• Curious, analytical, and relentlessly focused on helping customers succeed.

• Thrives in ambiguity and fast-changing environments — no passengers, no politics.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable