Is the Engagement Manager role remote?

No — this is an on-site role in Austin, TX.

How much experience is required?

4–8 years of relevant experience for this Engagement Manager role.

Where is the role based?

Listen Labs is hiring for this position in Austin, TX.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML.

What seniority level is this role?

Listen Labs targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Engagement Manager role at Listen Labs.

Engagement Manager at Listen Labs

Joblaze summary

The Engagement Manager at Listen Labs is responsible for overseeing the customer journey after the sale, focusing on onboarding, retention, and growth for key accounts. This role requires strong relationship-building and communication skills, along with a background in customer-facing positions, ideally within research or AI products. Suitable for candidates with 4-8 years of experience, this position offers the chance to shape customer success strategies in a rapidly growing company backed by significant funding and a talented team.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Listen Labs's career page.
Listen Labs has 33 other open roles including Growth, Founding EMEA Marketing Lead, Engagement Manager.
5141 active AI/ML roles on Joblaze right now.
Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2235 roles). See AI/ML salary trends

Quick facts

Is the Engagement Manager role remote?: No — this is an on-site role in Austin, TX.
How much experience is required?: 4–8 years of relevant experience for this Engagement Manager role.
Where is the role based?: Listen Labs is hiring for this position in Austin, TX.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Listen Labs targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Engagement Manager role at Listen Labs.

From the original posting

TL;DR: We're hiring our first Engagement Manager in Austin to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

Company highlights:

World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.

What You’ll Do

Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
Serve as the primary day-to-day contact for key accounts.
Partner with sales to identify expansion and renewal opportunities.
Provide proactive guidance and support to maximize customer value.
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
Develop and refine customer success playbooks as we scale.

Who You Are

4-8 years of professional experience.
Experience in a customer-facing position is a plus.
Strong relationship-building, communication, and organizational skills.
Self-starter comfortable with ambiguity and fast-paced environments.
Experience with research, insights, or AI products is a plus.
Ability to work in office 5 days/week.

Life at Listen Labs

Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.