IT Engineer

About the Role

We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.

The IT team is dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.

We are committed to a thriving in-office culture. This role requires that you be on-site at our HQ in San Mateo, CA 5 days a week.

What You’ll Do

The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT support role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.

• Provide high level end user support
• Troubleshoot IT-related issues, including:
  • Hardware
  • Systems
  • Networking
  • Audio & Video
  • Asset Management
• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
• Partner with business units and collaborate on IT-related projects.
• Communicate effectively across all levels of the organization.
• Support a global workforce by partnering with overseas team members, employees, and consultants
• Analyze existing IT processes, suggest improvements, and implement business processes where needed
• Take on responsibilities beyond this job description as the company grows

What You’ll Bring

• Prior IT/helpdesk/customer service experience
• A 5-star customer service mindset
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Familiarity with macOS, Windows, Linux, iOS, and Android devices
• Ability to administer Google Workspace (G-Suite)
• Experience working with SSO platforms (Okta, OneLogin, etc.)
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools
• Familiarity with our technology stack, including:
• Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Starting January 2027, Verkada will match a portion of an employee’s 401(k) contributions based on eligible earnings. Match vests on 2 year anniversary
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.