Joblaze summary

The Technical Support Engineering Manager at Verkada leads a global team focused on providing 24/7 customer support for the company's AI-powered security platform. This role requires a strong technical background, with an emphasis on networking, systems, and security expertise, as well as proven leadership skills to mentor and develop team members. Ideal candidates will have significant experience in technical roles and a knack for clear communication, making this position suitable for those with a blend of technical and managerial experience. Verkada emphasizes a collaborative culture, partnering closely with engineering and product teams to enhance customer service and product offerings.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Verkada's careers page October 29, 2026.
Salary band is below the typical range for Management roles (median ~$170,000).
Starts above 17% of 315 comparable lead management roles in United States we track (median $192,000 across 95 companies).

Quick facts

Is the Technical Support Engineering Manager role remote?: No — this is an on-site role in San Mateo, CA United States.
What's the salary range?: Verkada lists $140,000–$185,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Technical Support Engineering Manager role.
Where is the role based?: Verkada is hiring for this position in San Mateo, CA United States.
Does Verkada sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: Verkada targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Engineering Manager role at Verkada.

From the original posting

Who We Are

About the Role

Verkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24/7 across the full Verkada platform.

This individual must have deep technical roots, the ability to bring out the best of the organization to solve complex customer challenges, a proven track record of building and developing teams, experience managing people, and the ability to advocate internally for customer and support team needs. You will partner closely with Engineering and Product teams to translate front-line signals into product improvements and scalable processes.

We are committed to a thriving in-office culture. This role requires that you be on-site at our office in San Mateo, CA 5 days a week.

What You'll Do

Provide training, coaching, and feedback to ensure Technical Support Engineers master the Verkada portfolio and resolve customer issues
Build the team: Hire, mentor, and grow a strong bench of networking, systems, and security experts who deliver high-touch customer service
Track and define metrics: Measure team performance to ensure we deliver on our high expectations of technical support. Build and refine processes to monitor and drive continuous improvement
Customer management: Be the authoritative voice of Verkada Support when speaking with customers
Cross-functionally partner with Engineering and Product to solve issues and share structured customer insights and feedback

What You Bring

2+ years of people leadership experience, ideally in a technical support or customer-facing engineering function
5+ years of professional experience in a technical role
Bachelor's or Master's degree in a technical discipline
Ability to communicate complex technical matters clearly, both orally and in writing
Excellent customer service skills
Ability to multitask and prioritize in a fast-paced environment
Demonstrated problem-solving skills and attention to detail

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

Additional Information:

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

Estimated Annual Pay Range

$140,000—$185,000 USD

Verkada Is An Equal Opportunity Employer

Standard company text repeated across Verkada's postings is omitted here.

Technical Support Engineering Manager