Lead Payroll Specialist, Payroll Bureau

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.  We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.  At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry. The Lead Payroll Specialist, Payroll Bureau manages the ongoing payroll experience for an assigned book of customers using native R365 Payroll. This role serves as the primary operational customer contact, preparing and reviewing payroll, resolving issues, communicating action items, and ensuring payroll is ready for customer approval. The specialist is accountable for accurate, timely, and well-documented payroll activities within the approved service scope.  As the initial managed-service team member, the specialist partners with Payroll Operations leadership to help build and refine the service, establish scalable practices, and identify opportunities to improve customer outcomes. This includes developing repeatable workflows, strengthening controls, and contributing practical expertise as the Payroll Bureau grows.  This is a hands-on, lead individual-contributor role requiring strong payroll expertise, customer relationship skills, sound judgment, and comfort working within an evolving offering. The role combines independent customer portfolio ownership with subject-matter expertise and cross-functional collaboration. Responsibilities may expand as the service and team grow.