Manager 2, Technical Support Engineering, Premier
Join a diverse team to solve complex problems and support clients using Datadog's monitoring and security platform.
Skills & Technologies
Requirements
- Education
- Bachelor's degree
Benefits
Joblaze summary
In this role, the manager of technical support engineering will oversee a team that addresses client inquiries while enhancing customer understanding of Datadog's platform. Key skills include programming knowledge and familiarity with Linux, as well as a client-focused mindset. This position is ideal for self-motivated individuals with a background in computer science or engineering, who thrive in a dynamic, startup-like environment. The team emphasizes collaboration and continuous learning, making it a fitting choice for those eager to contribute to a growing tech company.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Datadog's career page.
- Datadog has 405 other open roles including Information Security Analyst II, Partner Solutions Architect, Sales Engineer (Customer Success).
- 366 active Linux roles on Joblaze right now.
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Linux.
- Is this full-time or contract?
- Full-time for this Manager 2, Technical Support Engineering, Premier role at Datadog.
From the original posting
JD TBC
About Datadog:
Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.
The Team:
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.
The Opportunity:
Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.
You Will:
- Respond to client requests on our fast paced team while continuing to educate our clients on the use of the platform
- Reproduce issues and dive into the 400+ integrations that Datadog works with
- Build out documentation and knowledge based articles for a variety of technology
- Drive product conversations based on needs and problems learned during client interactions
You Are:
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience and a basic knowledge of Linux
- A master at one thing: tell us all about it
- Able to work a rotating schedule that requires weekend availability
Bonus Points:
- CS or Engineering majors
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- You want to start your own company someday
Why You Should Apply:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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