Manager 2, Premier Support Engineering
Join a diverse team to solve complex problems and support clients using Datadog's monitoring and security platform.
Skills & Technologies
Requirements
- Education
- Bachelor's degree
Benefits
Joblaze summary
In this role, the manager of technical support engineering will oversee a team that addresses client inquiries while enhancing customer understanding of Datadog's platform. Key skills include programming knowledge and familiarity with Linux, as well as a client-focused mindset. This position is ideal for self-motivated individuals with a background in computer science or engineering, who thrive in a dynamic, startup-like environment. The team emphasizes collaboration and continuous learning, making it a fitting choice for those eager to contribute to a growing tech company.
Joblaze insights
- Listed about 2 months ago on Joblaze — tracked directly from Datadog's career page.
- Datadog has 453 other open roles including Field Marketing Manager (EMEA), Program Manager - Community Content and Events (EMEA), Senior Product Manager - Bits Agent Builder.
- 444 active Linux roles on Joblaze right now.
- Typical Linux salary we track runs $115,384–$154,184 (median $125,000, across 234 roles).
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Linux.
- Is this full-time or contract?
- Full-time for this Manager 2, Premier Support Engineering role at Datadog.
From the original posting
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
- Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
- Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Who You Are:
- Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- A tinkerer with some programming experience and a basic knowledge of Linux
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Similar positions
Explore more