Manager, Enterprise Account Management

As Manager, Enterprise Account Management, you'll lead and develop a team of Enterprise Account Managers responsible for driving renewal and expansion revenue across Profound's largest and most strategic customers. You'll set the strategy for how the team engages enterprise stakeholders, coaches them through complex, high-value commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you'll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable enterprise team.

What you’ll do

• Lead, coach, and develop a team of Enterprise Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells

• Own the team’s enterprise book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue

• Design and refine enterprise account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion

• Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach enterprise deal strategy

• Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting

• Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews, escalations, and complex multi-year negotiations

• Develop and maintain executive relationships within key enterprise accounts

• Recruit, onboard, and ramp new Enterprise Account Managers, establishing structured training programs and clear career paths

• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface enterprise insights and improve customer experience

• Identify and champion process improvements, tools, and enablement resources that help the team navigate long enterprise cycles more efficiently

Who you are

• 5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales, including at least 2 years directly managing a quota-carrying team

• Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment

• Strong coaching and development framework with a passion for building high-performing teams

• Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal

• Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions

• High emotional intelligence and executive presence with the ability to build trust at the C-suite and VP level

• Operationally minded with a focus on building scalable, repeatable systems tailored to enterprise customer needs

• Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment

• High integrity and long-term orientation focused on sustainable revenue growth

Location

This is an on-site role based in our NYC or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $135,000 to $210,000 before variable compensation (NYC). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

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