Is the Manager, Customer Enablement (Tokyo, Japan) role remote?

No — this is an on-site role in Tokyo, Japan.

How much experience is required?

At least 5 years of relevant experience for this Manager, Customer Enablement (Tokyo, Japan) role.

Where is the role based?

Figma is hiring for this position in Tokyo, Japan.

What seniority level is this role?

Figma targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Manager, Customer Enablement (Tokyo, Japan) role at Figma.

Manager, Customer Enablement (Tokyo, Japan) at Figma

Joblaze summary

In the role of Manager, Customer Enablement at Figma, the individual will oversee a team of Customer Experience Managers, focusing on enhancing customer engagement and value realization for key clients. This position requires a strong background in high-growth SaaS environments, with an emphasis on leadership, strategic thinking, and a customer-first approach. Ideal candidates will have experience in customer-facing roles and a passion for developing high-performing teams. Figma's commitment to inclusivity and growth makes this an exciting opportunity for those looking to shape the future of design collaboration.

Joblaze insights

Listed about a month ago — first seen on Joblaze August 19, 2026. Last confirmed on Figma's careers page October 9, 2026.

Quick facts

Is the Manager, Customer Enablement (Tokyo, Japan) role remote?: No — this is an on-site role in Tokyo, Japan.
How much experience is required?: At least 5 years of relevant experience for this Manager, Customer Enablement (Tokyo, Japan) role.
Where is the role based?: Figma is hiring for this position in Tokyo, Japan.
What seniority level is this role?: Figma targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Customer Enablement (Tokyo, Japan) role at Figma.

From the original posting

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Our team of Customer Experience Managers (CEMs) work closely with some of Figma’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function in Japan.

As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma’s Customer Experience organization. We're seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform.

If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you.

This is a full time role based out of our Tokyo hub.

What you’ll do at Figma:

Lead, manage, and grow a team of high-performing CEMs
Set clear goals and expectations, provide mentorship and coaching, and support career development
Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
Ensure the team is delivering exceptional value and experience across our enterprise customer base
Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics)

We'd love to hear from you if you have:

3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
5+ years of total experience in customer-facing roles within high-growth SaaS companies
A customer-first mindset with strong strategic thinking and execution capabilities
A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
Excellent communication skills, with the ability to connect with a wide range of internal and external personas

While it's not required, it’s an added plus if you also have:

Familiarity with design systems, product development workflows, or Figma itself
Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
A background in UX/UI, Design Ops, or Frontend Development

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Standard company text repeated across Figma's postings is omitted here.

Manager, Customer Enablement (Tokyo, Japan)

What you’ll do at Figma:

We'd love to hear from you if you have:

While it's not required, it’s an added plus if you also have:

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