Customer Enablement Manager (São Paulo, Brazil)
Join Figma as a Customer Enablement Manager to help large customers maximize their use of the Figma platform.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 22 hours ago
Skills & Technologies
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Customer Enablement Manager at Figma, the individual will focus on enhancing the adoption journey for key clients by developing tailored strategies that maximize the platform's value. This position requires strong communication skills and a solid understanding of product features, alongside a customer-centric approach to problem-solving. Ideal candidates will have over four years of experience in customer-facing roles within SaaS, particularly in Technical Account Management or Customer Success. The role emphasizes collaboration with various internal teams to ensure a seamless customer experience.
Joblaze insights
- Listed about 3 months ago — first seen on Joblaze July 8, 2026. Last confirmed on Figma's careers page October 9, 2026.
Quick facts
- Is the Customer Enablement Manager (São Paulo, Brazil) role remote?
- It's hybrid — Figma expects some on-site time in São Paulo, Brazil.
- How much experience is required?
- At least 4 years of relevant experience for this Customer Enablement Manager (São Paulo, Brazil) role.
- Where is the role based?
- Figma is hiring for this position in São Paulo, Brazil.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Customer Success, SaaS, Technical Account Management.
- What seniority level is this role?
- Figma targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Enablement Manager (São Paulo, Brazil) role at Figma.
From the original posting
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma:
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
We'd love to hear from you if you have:
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required
While not required, it’s an added plus if you also have:
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Standard company text repeated across Figma's postings is omitted here.