Joblaze summary

The Senior Onboarding Manager at Figma is responsible for guiding major clients through a structured onboarding process, ensuring they achieve immediate success with the platform. This role requires strong project management and communication skills, along with experience in B2B SaaS environments, particularly with technical products. Ideal candidates will have a background that includes customer-facing roles and familiarity with design systems or product development workflows. Figma emphasizes a collaborative approach, working closely with various teams to enhance the onboarding experience.

Joblaze insights

Listed 11 days ago — first seen on Joblaze October 27, 2026. Last confirmed on Figma's careers page November 7, 2026.

Quick facts

Is the Onboarding Manager, Customer Experience (Tokyo, Japan) role remote?: It's hybrid — Figma expects some on-site time in Tokyo, Japan.
How much experience is required?: At least 3 years of relevant experience for this Onboarding Manager, Customer Experience (Tokyo, Japan) role.
Where is the role based?: Figma is hiring for this position in Tokyo, Japan.
What seniority level is this role?: Figma targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Onboarding Manager, Customer Experience (Tokyo, Japan) role at Figma.

From the original posting

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes.

This is a full-time, hybrid role based out of our Tokyo hub.

What you’ll do at Figma:

Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

We'd love to hear from you if you have:

3+ years of experience in a customer-facing role within B2B SaaS, working with technical products
Demonstrate strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously
Build and maintain strong relationships with customers across various roles and levels of seniority
Navigate complex business and technical environments effectively, applying a consultative approach to understand and address customer needs

Familiarity with design systems, product development workflows, or Figma itself
Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
A background in UX/UI, Design Ops, or Frontend Development

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Standard company text repeated across Figma's postings is omitted here.

Onboarding Manager, Customer Experience (Tokyo, Japan)

What you’ll do at Figma:

We'd love to hear from you if you have:

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