Is the Manager, TAM (Greater China) role remote?

It's hybrid — Stripe expects some on-site time in Singapore, Singapore.

How much experience is required?

At least 10 years of relevant experience for this Manager, TAM (Greater China) role.

Where is the role based?

Stripe is hiring for this position in Singapore, Singapore.

What seniority level is this role?

Stripe targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Manager, TAM (Greater China) role at Stripe.

Manager, TAM (Greater China) at Stripe

Joblaze summary

The Manager of Technical Account Management for Greater China at Stripe oversees a team of technical account managers, focusing on enhancing service delivery for the company's largest clients. This role requires expertise in professional services and a strong background in managing strategic accounts, with a particular emphasis on data-driven decision-making and user feedback. Ideal candidates will have over a decade of experience in customer success or related fields, along with proficiency in Mandarin. The position is pivotal in shaping the team's strategy and fostering a user-centric culture within a rapidly growing organization.

Joblaze insights

Listed today on Joblaze — tracked directly from Stripe's career page.
Stripe has 527 other open roles including GTM Recruiter, AMER (Fixed Term), Product Manager, Risk Product Experience, Account Manager (Mid-Market, Japan).

Quick facts

Is the Manager, TAM (Greater China) role remote?: It's hybrid — Stripe expects some on-site time in Singapore, Singapore.
How much experience is required?: At least 10 years of relevant experience for this Manager, TAM (Greater China) role.
Where is the role based?: Stripe is hiring for this position in Singapore, Singapore.
What seniority level is this role?: Stripe targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager, TAM (Greater China) role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.

What you’ll do

Stripe is looking for a Singapore based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM for Greater China). This manager will lead an established group of high-performing Stripes working with Enterprise, Direct and Platform accounts. This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.

Responsibilities

Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
Lead a team of technical account managers working with Stripe’s largest users.
Hire and retain top technical talent as the team scales.
Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
Ensure that team members are happy, effective, and growing in their career and user work.
Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
Analyze data from user feedback and experiences to drive efficiency and build quality.
Be an advocate for Stripe users and champion for users’ needs internally.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
Experience working with strategic accounts.
Excellent written and verbal communication skills.
An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

Preferred qualifications

Experience with fintech SaaS products and/or Payments industry.
Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
Proven ability to scale a technical services or technical support team in a high-growth environment.