Is the Manager, Technical Account Management role remote?

It's hybrid — Stripe expects some on-site time in Dublin.

How much experience is required?

At least 7 years of relevant experience for this Manager, Technical Account Management role.

Where is the role based?

Stripe is hiring for this position in Dublin.

What seniority level is this role?

Stripe targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Manager, Technical Account Management role at Stripe.

Manager, Technical Account Management at Stripe

Joblaze summary

The Manager of Technical Account Management at Stripe oversees a team dedicated to enhancing the service experience for the company's largest users in EMEA. This role requires a strong background in professional services and people management, with a focus on data-driven strategies to improve user engagement and operational efficiency. Ideal candidates will have extensive experience in technical account management and a proven track record in managing senior technical teams. The position emphasizes collaboration across various departments to deliver comprehensive solutions and foster a user-centric culture.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 511 other open roles including Product Designer, Internal Tools, Full Stack Engineer, Growth, Partner Development Manager.

Quick facts

Is the Manager, Technical Account Management role remote?: It's hybrid — Stripe expects some on-site time in Dublin.
How much experience is required?: At least 7 years of relevant experience for this Manager, Technical Account Management role.
Where is the role based?: Stripe is hiring for this position in Dublin.
What seniority level is this role?: Stripe targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Technical Account Management role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.

What you’ll do

Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and/or direct merchants across EMEA. This manager’s day to day interactions with the team will cultivate a high performance environment, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.

Responsibilities

Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
Lead a team of technical account managers working with Stripe’s largest users.
Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users.
Hire and retain top technical talent as the team scales.
Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
Ensure that team members are happy, effective, and growing in their career and user work.
Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
Analyze data from user feedback and experiences to drive efficiency and build quality.
Be an advocate for Stripe users and champion for users’ needs internally.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
3+ years of people management experience, leading senior technical ICs.
Experience working with strategic accounts.
Excellent written and verbal communication skills.
An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

Preferred qualifications

Experience with fintech SaaS products and/or Payments industry.
Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
Proven ability to scale a technical services or technical support team in a high-growth environment.