Operations Manager, Product & Engineering
Manage operations for Product & Engineering at a growth-stage AI company focused on enhancing customer experiences.
Posted by employer 2 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
We’re building a platform to enable every company to build better customer experiences with AI.
Requirements
- Experience
- 6–8 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Operations Manager for Product & Engineering at Sierra is responsible for overseeing the operational processes that drive the team's productivity and alignment, including planning cycles and initiative tracking. This role requires a strong background in product or business operations, with skills in process optimization and cross-functional coordination, particularly with legal and engineering teams. Ideal candidates will have extensive experience in high-growth environments and a knack for analytical problem-solving. Sierra emphasizes a culture of trust and customer obsession, making this position suitable for those who thrive in dynamic, mission-driven settings.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Sierra's careers page October 27, 2026.
- This exact title is also open at 1 other location at Sierra: London.
- Figma appears in 0.4% of 965 comparable senior management roles in United States; Google Drive appears in 0.3% of 965 comparable senior management roles in United States.
Quick facts
- Is the Operations Manager, Product & Engineering role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- 6–8 years of relevant experience for this Operations Manager, Product & Engineering role.
- Where is the role based?
- Sierra is hiring for this position in San Francisco, CA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Figma, Google Drive, Linear, OKR.
- What seniority level is this role?
- Sierra targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Manager, Product & Engineering role at Sierra.
From the original posting
What you’ll do
Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives
Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountability
Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention
What you’ll bring
6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
Even better…
Experience with outbound communications compliance — TCPA, do-not-call, SMS sender registration, or similar calling/messaging regulations in the US or internationally
Experience at an early-stage startup or scaling product org
Familiarity with OKR frameworks, roadmap tools, or product analytics platforms
Background in product management, engineering, or consulting/strategy with deep operational exposure
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Flexible (unlimited) paid time off
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Free alphorn lessons
Standard company text repeated across Sierra's postings is omitted here.