Operations Manager, Product & Engineering (Incident Operations)
Manage incident operations for Product & Engineering teams at a leading AI platform company in San Francisco.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Run the operating cadence for incident response teams
- Design and optimize key processes
- Build and maintain operational artifacts
- Coordinate cross-functional initiatives
- Analyze operational data and team feedback
Must have
- 6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management
- Proven track record building and scaling operational processes
- Excellent written and verbal communicator
- Strong analytical instincts with proficiency in Excel/Sheets
Nice to have
- Experience at an early-stage startup
- Familiarity with incident response and site reliability process
- Background in product management, engineering, or consulting/strategy
Requirements
- Experience
- 6–8 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Operations Manager for Product & Engineering at Sierra is responsible for overseeing the operational processes of incident response teams, ensuring effective planning, workflows, and initiative tracking. This role requires expertise in building scalable operational frameworks and a strong command of tools like Linear and Figma, alongside analytical skills in Excel or SQL. Ideal candidates will have 6-8 years of experience in product or business operations, particularly in high-growth environments, and should be adept at navigating complex, cross-functional initiatives.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Sierra's careers page November 2, 2026.
- SQL appears in 5.1% of 972 comparable senior management roles in United States; Google Drive appears in 0.4% of 972 comparable senior management roles in United States.
Quick facts
- Is the Operations Manager, Product & Engineering (Incident Operations) role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- 6–8 years of relevant experience for this Operations Manager, Product & Engineering (Incident Operations) role.
- Where is the role based?
- Sierra is hiring for this position in San Francisco, CA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Excel, Figma, Google Drive, Linear, SQL, Sheets.
- What seniority level is this role?
- Sierra targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Manager, Product & Engineering (Incident Operations) role at Sierra.
From the original posting
What you’ll do
Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning
Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams—driving alignment, timelines, and accountability
Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
What you’ll bring
6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
Even better…
Experience at an early-stage startup or scaling an engineering org
Familiarity with incident response and site reliability process, vendors, and oncall management
Background in product management, engineering, or consulting/strategy with deep operational exposure
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Flexible (unlimited) paid time off
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Free alphorn lessons
Standard company text repeated across Sierra's postings is omitted here.