Partner Success Manager
Manage partner relationships and ensure successful installations for a growing tech company focused on physical operations.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 15 hours ago
What you'll build
- Manage day-to-day relationships for a portfolio of Installation Partners
- Own and resolve partner-related escalations
- Track partner performance metrics and operational KPIs
- Act as the voice of the partner internally
- Contribute to process improvements
Must have
- Bachelor's degree in Business Administration, Project Management, Sales or Marketing, or a related field
- 2–4 years of experience in partner management, customer success, or operations
- Experience working with third-party partners or service providers
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Nice to have
- Experience in hardware installation, field services, or fleet/telematics
- Experience handling escalations or operational issue resolution
- Demonstrated proficiency with Google Sheets and Google Slides
Requirements
- Experience
- 2–4 years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Partner Success Manager at Motive is responsible for managing relationships with installation partners, ensuring they are well-informed and aligned with company standards. This role requires strong communication and problem-solving skills, along with experience in partner management or operations, ideally in hardware installation or fleet services. It suits individuals with 2-4 years of relevant experience who can thrive in a fast-paced environment. The position emphasizes collaboration across teams to enhance partner performance and resolve issues efficiently.
Joblaze insights
- Listed 8 days ago — first seen on Joblaze October 29, 2026. Last confirmed on Motive's careers page November 6, 2026.
Quick facts
- Is the Partner Success Manager role remote?
- Yes — Motive lists this as a fully remote position.
- How much experience is required?
- 2–4 years of relevant experience for this Partner Success Manager role.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Partner Success Manager role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
Who We Are:
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
What You’ll Do
Partner Management & Enablement
- Manage day-to-day relationships for a portfolio of Installation Partners
- Serve as a trusted resource for partners across installs, processes, tools, and expectations
- Ensure partners stay current on products, hardware, SOPs, and installation standards
- Support onboarding of new partners and technicians
Escalation & Issue Resolution
- Own and resolve partner-related escalations across installation, quality, scheduling, and payment
- Coordinate with cross-functional teams to drive timely resolution
- Communicate clearly with partners throughout the escalation lifecycle
- Identify recurring issues and surface trends to leadership
Performance & Business Reviews
- Track partner performance metrics and operational KPIs
- Prepare insights and support delivery of Quarterly Business Reviews
- Follow up on action items and partner commitments
Cross-Functional Collaboration & Improvement
- Act as the voice of the partner internally and align expectations across teams
- Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success
- Contribute to process improvements and partner-facing resources
What We’re Looking For
Required
- Background: a bachelor’s degree in Business Administration, Project Management, Sales or Marketing, or a related field.
-
2–4 years of experience in partner management, customer success, or operations
- Experience working with third-party partners or service providers
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred
- Experience in hardware installation, field services, or fleet/telematics
- Experience handling escalations or operational issue resolution
- Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication.
Language
- Strong proficiency in written and spoken English is required – Pakistan (PK)
What Success Looks Like
- Partners feel supported, informed, and aligned with Motive standards
- Escalations are resolved quickly with fewer repeat issues
- Partner performance improves over time
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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Standard company text repeated across Motive's postings is omitted here.