Onboard new customers and ensure product adoption as an Implementation Consultant at Motive.
Posted by employer 1 week ago
First seen on Joblaze 6 days ago
Last verified on the company career page 11 hours ago
Skills & Technologies
What you'll build
- Serve as the primary point of contact for new customers
- Guide new customers through initial hardware/software setup
- Monitor customer progress and activities
- Collaborate with cross-functional teams
- Handle a large volume of phone conversations and email inquiries
Must have
- 3+ years prior experience in a customer-facing role
- Demonstrate Salesforce proficiency
- Effective listening and problem-solving skills
- Excellent communication skills
- Proven ability to manage multiple responsibilities
Nice to have
- Documentation, Data analysis, Reporting, SQL experience
- Experience with fintech and spend management technology
- Ability to create presentations and project plans
AI in the day-to-day
Motive platform gives complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.
Requirements
- Experience
- 3+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Implementation Consultant at Motive plays a crucial role in onboarding new customers, ensuring they effectively adopt the company's technology and understand its value. This position requires strong organizational and communication skills, along with proficiency in Salesforce and data analysis to guide clients through the implementation process. Ideal candidates have a background in customer-facing roles, particularly in sales or support, and possess project management and problem-solving abilities. The role emphasizes building long-term customer relationships and collaborating with various internal teams to enhance the customer experience.
Joblaze insights
- Listed 6 days ago — first seen on Joblaze October 27, 2026. Last confirmed on Motive's careers page November 2, 2026.
- This exact title is also open at 1 other location at Motive: Mexico City - Hybrid.
Quick facts
- Is the Implementation Consultant role remote?
- Yes — Motive lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Implementation Consultant role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Salesforce.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:
- Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
- Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What We're Looking For:
- 3+ years prior experience in a customer-facing role (sales or support)
- Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
- Demonstrate a clear understanding of what success looks like for customers and Motive
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
- Experience with fintech and spend management technology is a plus
- Ability to build and maintain relationships with clients and their key personnel
- Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
UK Candidate Privacy Notice here.
Standard company text repeated across Motive's postings is omitted here.
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