Program Manager, Strategy Operations
Lead strategic initiatives to enhance customer experience in a hybrid role at Motive.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Own Support strategic programs
- Partner with cross-functional teams
- Identify customer journey pain points
- Build program plans and success metrics
- Track program outcomes
Must have
- 5+ years of experience in program management
- Proven experience leading complex initiatives
- Strong customer-experience orientation
- Excellent project planning and execution skills
- Strong analytical ability
Nice to have
- Ability to influence without authority
- Excellent written and verbal communication
- Comfort operating in ambiguous environments
AI in the day-to-day
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Requirements
- Experience
- 5+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
In the role of Program Manager for Strategy Operations at Motive, the individual will oversee strategic initiatives aimed at enhancing the customer experience by collaborating with various teams such as Sales and Operations. Key skills include program management, data analysis, and the ability to influence stakeholders across departments. This position is well-suited for someone with over five years of experience in program management or related fields, particularly those who thrive in fast-paced environments and can navigate complex projects.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Motive's careers page November 6, 2026.
Quick facts
- Is the Program Manager, Strategy Operations role remote?
- It's hybrid — Motive expects some on-site time in Hybrid - Islamabad & Lahore.
- How much experience is required?
- At least 5 years of relevant experience for this Program Manager, Strategy Operations role.
- Where is the role based?
- Motive is hiring for this position in Hybrid - Islamabad & Lahore.
- What seniority level is this role?
- Motive targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Program Manager, Strategy Operations role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
As a Support Program Manager, you will lead strategic, cross-functional initiatives that improve the end-to-end customer experience. You will partner closely with Sales, QTO, OM, Billing, and Post Sales teams to identify opportunities, align stakeholders, improve processes, and deliver measurable outcomes.
What You'll Do:
- Own Support strategic programs from problem definition and business case development through implementation and measurement.
- Partner with Support, Sales, OM, Billing, and other cross functional teams to align goals, scope, milestones, dependencies, and decision rights.
- Identify customer journey pain points, operational gaps, and cross-functional friction that affect customer experience.
- Build program plans, governance routines, risk registers, success metrics, and executive-ready updates.
- Translate operational and customer data into insights, recommendations, and prioritized actions.
- Coordinate workstreams, resolve dependencies, and drive accountability across teams.
- Design scalable processes, documentation, tooling, and enablement that allow teams to operate consistently and independently.
- Track program outcomes and use feedback and data to refine solutions after launch.
What We're Looking For:
- 5+ years of experience in program management, business operations, strategy, customer operations, or a related field.
- Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies.
- Strong customer-experience orientation and an ability to connect operational improvements to business outcomes.
- Excellent project planning, prioritization, risk management, and execution skills.
- Strong analytical ability, including experience defining metrics, analyzing data, and communicating insights.
- Ability to influence without authority and build trust across Sales, Operations, Finance, Billing, and Support teams.
- Excellent written and verbal communication, including executive-level storytelling and status reporting.
- Comfort operating in ambiguous, fast-paced environments and turning broad problems into actionable plans.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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