People Partner GTM

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of our teams, hubs, and workflows is growing quickly. Our People Partners play a critical role in enabling leads, supporting peeps, and protecting performance and culture as we grow. As a People Partner at ElevenLabs, you'll sit at the intersection of leadership coaching, organisational design, performance, and day-to-day people guidance.

You'll be the dedicated People Partner for our entire Revenue organisation across North America and LATAM, working closely with the Revenue leadership team to understand their rhythms, challenges, and talent needs deeply. You'll meet proactively with leads and teams, unblock people issues, and help architect the organisation ahead of scale, with Employee Relations and employment counsel on hand when cases need them.

This is a high-impact role for someone who can context-switch quickly, advise with confidence, build trust across functions, and bring clarity and calm to fast-moving environments.

You will

• Act as the dedicated People Partner for Revenue across North America and LATAM, owning the people agenda for the organisation end to end.

• Partner deeply with the Revenue leadership team to improve team health, performance, talent density, and organizational clarity.

• Run proactive 1:1 sessions with leads, surfacing issues early and guiding leads through People challenges and change.

• Lead organisational design for Revenue as it scales, advising on spans and layers, team structures, staffing needs, capability gaps, and succession planning.

• Support key People programs (performance reviews, engagement, recognition, and lead enablement) for the Revenue org.

• Collaborate with Employee Relations and employment counsel on investigations, complex performance cases, and early-stage ER issues, escalating at the right time.

• Identify patterns across teams and regions and turn them into insights, frameworks, or new People initiatives that help us scale smoothly.

• Partner closely with the Revenue People Partner for International to compare themes and surface them upwards to our CRO.

• Partner with People Ops & Compliance teams to support terminations, mobility, local requirements, and compliance-heavy workflows across North America and LATAM.

Requirements

• Experience supporting senior leaders and teams through the full range of people topics: performance, relations, coaching, growth, restructuring, and organizational design.

• Hands-on organizational design experience, including spans and layers, team structures, and succession planning.

• Experience guiding leaders and teams through change, such as restructures, team moves, or new ways of working.

• Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness.

• Comfortable working alongside Employee Relations and employment counsel on sensitive cases.

• Ability to thrive in a high-velocity, ambiguous environment and make decisions with incomplete information.

• Comfortable owning both strategic partnership and hands-on execution, as the dedicated People Partner for North America and LATAM.

Experience partnering with teams in North America and LATAM, or an understanding of how People practices and employment norms differ across those regions, is a plus.

Location

This role is remote-first, so it can be executed from anywhere in on the East Coast USA

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